Specialist, Solutions Delivery
About The Position
The Specialist, Solutions Delivery implements comprehensive document-centric solutions for a range of customer business problems. Solutions include ASend, SCS CAC/PIV, the uniFLOW suite of applications, and other minor output-management solutions. The role handles implementation and resolves technical issues involving software and other services supported by the team during installation. The position validates technical solutions for feasibility and provides technical support during escalations when help-desk assistance is needed. It may assist with pre-sales solution sales, coordinate internal and external support teams to maintain service continuity during technical escalations, and manage delivery plans, client expectations, scope of work, and administrative project tracking. The specialist also guides customers through software configuration, administration, and maintenance; creates user documentation; and provides education and training to existing clients. This is a virtual position. The employee is not generally required to report to the office unless there is a specific business need; work schedules and office-reporting requirements may change based on business needs. Occasional local or regional travel may be required, with duration depending on the size and complexity of an implementation. The role may require work beyond standard hours.
Requirements
- Bachelor's degree in a relevant field or equivalent experience.
- 3 to 5 years of related experience.
- Available to work beyond standard hours as required.
- Core uniFLOW certifications: Technician and Online Foundation.
- CDIA+ certification; if not already certified, it must be attained within the first six months of employment.
- One of the following certifications: Network+, Cloud+, or Security+. If not already certified, work toward attaining one within six months of promotion.
- Valid driver's license and acceptable driving record.
- Meet certain minimum auto insurance coverage requirements.
- Legally authorized to work in the United States; the company does not pursue or support visa sponsorship.
- Reside in the United States at the time of hire.
Nice To Haves
- Any Microsoft 365, Azure, or AWS Fundamental or Associate certification.
Responsibilities
- Implement comprehensive document-centric solutions, including ASend, SCS CAC/PIV, the uniFLOW suite, and other output-management solutions.
- Resolve technical problems related to supported software and services during installation.
- Validate technical solutions for feasibility.
- Provide technical support when help-desk assistance is needed during escalations.
- Assist with pre-sales activities for solution sales when required.
- Coordinate internal and external support teams to maintain continuity of service during technical escalations.
- Manage delivery plans, client expectations, scope of work, and administrative project tracking.
- Guide customers through software configuration, administration, and maintenance.
- Create user documentation.
- Provide education and training to existing clients.
Benefits
- Competitive compensation and benefits.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) Savings Plan.
- Discretionary profit sharing.
- Discretionary success sharing.
- Educational assistance.
- Recognition programs.
- Vacation.
- Employee referral bonus.
- Employee discounts.
- Volunteer opportunities.
- Canon welcome kit and official merchandise.
- Casual attire option through the “Dress for Your Day” program, based on job function.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
