Specialist, Solutions Delivery

Canon U.S.A., Inc.•Atlanta, GA

6d•Remote

About The Position

Performing solutions implementation for comprehensive solutions addressing a diverse range of document-centric customer business problems. These solutions include ASend, SCS CAC/PIV, uniFLOW suite of applications, and other minor output management solutions. Within this context, you are responsible for providing the implementation and solving technical problems related to software and other services supported by the team during installation. Validate technical solutions for feasibility, function as technical resource if help desk assistance is deemed necessary during the escalation process. Assist with the pre-sales process for solution sales where required, manage the relationship between various support teams, both inside and externally, to ensure continuity of service on technical escalations, managing delivery plan, client expectations, scope of works and administrative project tracking, guide customers through necessary configuration setup, administration and maintenance of software, create user documentation, and provide education and training to existing clients.

Requirements

Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
Available to work beyond standard hours as required.
CDIA+ (if not presently certified, must be attained within first 6-months of employment), Network+ certifications.
Occasional local/regional travel may be required, 1-5 days or more depending on size and complexity of implementation.
Valid driver’s license and acceptable driving record necessary.
Certain minimum auto insurance coverages are required.
Core Certifications for uniFLOW (Technician, Online Foundation)
One of the following: Network +, Cloud +, Security+ (if not presently certified, work towards attaining within six months of promotion)

Nice To Haves

Any MS 365, Azure or AWS Fundamental or Associate certification

Responsibilities

Performing solutions implementation for comprehensive solutions addressing a diverse range of document-centric customer business problems.
Providing the implementation and solving technical problems related to software and other services supported by the team during installation.
Validating technical solutions for feasibility.
Functioning as a technical resource if help desk assistance is deemed necessary during the escalation process.
Assisting with the pre-sales process for solution sales where required.
Managing the relationship between various support teams, both inside and externally, to ensure continuity of service on technical escalations.
Managing delivery plan, client expectations, scope of works and administrative project tracking.
Guiding customers through necessary configuration setup, administration and maintenance of software.
Creating user documentation.
Providing education and training to existing clients.