Senior Epic Applications Solutions Delivery Manager

Nordic Healthcare Group (NHG)

13d

About The Position

The Senior Epic Applications Solutions Delivery Manager oversees and coordinates the strategic vision of operational leaders across customer organizations. The role facilitates roadmaps and success criteria among stakeholders, operators, and technical teams, communicates status, mitigates escalations, and coordinates efforts to strengthen client partnerships. The manager ensures teams deliver on client priorities and proactively improves client systems and workflows with a strong service mindset.

The position works across application teams, customers, vendors, and internal teams to assess existing practices, identify opportunities for optimization, and support best practices. It contributes to product and functionality roadmaps, multi-year planning, customer-facing dashboards, timely project information, and effective management of risks, issues, dependencies, and conflicts. The manager also supports team members, provides feedback to leaders, and coaches application analysts as needed.

Nordic is an IT services firm serving the healthcare industry, focused on helping healthcare providers use technology and achieve digital transformation. Travel may be required, not to exceed 15%.

Requirements

• Bachelor’s degree in information technology, healthcare informatics, or a related field, or equivalent experience.
• At least 8 years of experience in healthcare or healthcare IT.
• Strong understanding of healthcare application support, including electronic health records (EHR), practice management systems, and other clinical or business applications.
• At least 5 years working with Epic products.
• Proven ability to manage and mentor a team, resolve escalations, and maintain service-level commitments.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities effectively in a fast-paced healthcare environment.
• Travel as needed, not to exceed 15%.

Nice To Haves

• Existing supervisory or management skills.
• Familiarity with ITIL frameworks, incident management tools, and ticketing systems.
• Project management experience.

Responsibilities

• Coordinate and collaborate across application teams to execute customers’ strategic vision.
• Identify opportunities and functionality gaps based on operational challenges.
• Create and update product and functionality roadmaps.
• Assist with multi-year planning efforts.
• Work with vendors, customers, and internal teams to assess current practices and identify optimization opportunities, focusing on best practices.
• Facilitate communication across account teams and support effective information exchange.
• Deliver project and program information in a timely manner to customer sponsors, stakeholders, and operational leaders.
• Communicate risks, issues, and dependencies and ensure timely action to address them.
• Engage in resolving complex project or program conflicts.
• Support other team members to help achieve successful project delivery.
• Provide regular feedback to leaders and coach application analysts as needed.
• Develop customer-facing dashboards.
• Identify potential project or program challenges and emerging issues, and anticipate and mitigate problems before they escalate.
• Collaborate with stakeholders and maintain relationships based on trust and respect.
• Involve stakeholders in project activities or tasks to foster ownership and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior