Delivery Manager, Infrastructure Engineering Solutions

Deloitte • Tampa, FL

1d • $144,000 - $265,000

About The Position

The Lead Engineer for Hybrid Managed Services leads an AIOps-driven operating model across Infrastructure Managed Services (IMS), Cloud Managed Services, AI/HPC environments, and End-User Support Services within Deloitte’s Hybrid Cloud Infrastructure offering. The role architects intelligent, automated, and predictive operations to improve reliability, reduce incidents, and increase efficiency across complex enterprise infrastructures. It also oversees legacy environments requiring stabilization, modernization, and structured transition into an AIOps framework, serving as a senior link between clients, delivery teams, and leadership to achieve secure, scalable, continuously improving operations.

The position leads end-to-end managed services delivery, client onboarding and transitions, operational escalations, continuous automation, governance, and reporting. It is responsible for modernization and AIOps adoption, measurable service outcomes, client satisfaction, and operational improvements. The role may require travel up to 50%, depending on the work, clients, and industries served. Recruiting for this role ends on 11/11/26.

Requirements

• At least 8 years of experience in infrastructure operations or IMS delivery, including at least 5 years leading multi-tower hybrid or complex enterprise environments.
• Experience managing large-scale operations supporting at least 10,000 users or at least $40 million in managed revenue across compute, storage, network, virtualization, cloud, and end-user services.
• Demonstrated success implementing AIOps frameworks, predictive analytics, or automation programs that improved SLA attainment, reduced incident volume, or significantly reduced MTTR.
• Experience leading multi-tower delivery teams across geographies, including infrastructure, automation, and observability specialists.
• Budget oversight for large managed services portfolios of $40 million or more, with accountability for efficiency improvements and cost optimization.
• Strong proficiency with infrastructure automation, observability, and AIOps-enabling tools, including Terraform, Ansible, Prometheus, Grafana, ServiceNow, and AIOps platforms.
• Ability to lead client communications and serve as the senior operational escalation point while maintaining 90% client satisfaction.
• Willingness to travel up to 50%, based on the work, clients, and industries served.

Nice To Haves

• Experience modernizing legacy infrastructure environments into automation-enabled and AIOps-augmented operations for global enterprises.
• Ability to identify and operationalize modernization initiatives, piloting at least one AI- or automation-enabled improvement annually.
• Advanced certifications in cloud, infrastructure, automation, or service management frameworks such as ITIL, PMP, AWS, Azure, or GCP.
• Strong executive presentation skills and ability to communicate operational insights, predictive indicators, and modernization roadmaps to senior stakeholders.
• Experience expanding managed services portfolios or contributing at least $2 million annually in revenue growth through new or enhanced offerings.

Responsibilities

• Assist in leading the design and execution of an AIOps-first operating model using predictive analytics, event correlation, and automated remediation to improve SLA attainment, reduce incidents, and deliver efficiency gains.
• Oversee end-to-end delivery across IMS, Hybrid Managed Services, Cloud Managed Services, AI/HPC environments, and End-User Services, ensuring availability, performance, and operational excellence.
• Manage legacy and traditional infrastructure estates while advancing modernization through observability, automation playbooks, and AIOps capabilities.
• Implement and evolve observability platforms such as Prometheus, Grafana, ServiceNow, and AIOps platforms for real-time visibility, anomaly detection, and automated root-cause correlation.
• Direct client onboarding, transitions, and run-state operations across hybrid, multi-platform environments, meeting stabilization and modernization milestones.
• Lead escalations for critical incidents, ensuring rapid resolution, executive communication, and client satisfaction.
• Expand automation coverage, predictive detection accuracy, and noise reduction across monitored environments.
• Champion at least two AIOps- or automation-led service enhancement initiatives annually, delivering measurable improvements in MTTR, incident volume, or operational cost.
• Maintain compliance, security alignment, and governance across managed environments, targeting zero critical audit findings.
• Provide monthly and quarterly updates on operational KPIs, AIOps adoption, automation impact, incident patterns, and client value realization.
• Lead and mentor team members and collaborate across infrastructure operations, AIOps engineering, automation, observability, and enterprise service delivery.

Benefits

• Discretionary annual incentive program, subject to program rules and individual and organizational performance.
• A broad range of employee benefits; specific benefits are not detailed in the posting.
• Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed