Associate Director - Solutions Portfolio Operations

SHI International Corp. • Austin, TX

4d • $150,000 - $180,000

About The Position

SHI International Corp. is seeking an Associate Director - Solutions Portfolio Operations to support the evolution of its portfolio by translating technical capabilities into differentiated, outcome-driven solutions. The role works closely with Marketing, Sales, Delivery, and other cross-functional teams to manage the processes, governance, and operating model used to bring offerings to market. It oversees solution development, launch, and lifecycle management, helping create customer-centric solutions aligned with organizational goals and market demands.

The Associate Director leads portfolio operations, development, and governance; translates portfolio strategy into operating plans and measurable outcomes; and provides leadership visibility into progress, launches, dependencies, risks, and decisions. The role owns and improves SHI’s end-to-end solution development process, maintains an enterprise-wide portfolio view, governs solution catalog standards, and establishes repeatable go-to-market launch practices. It also uses customer, market, sales, partner, and performance insights to guide portfolio decisions and continuous improvement.

The role requires a completed bachelor’s degree or equivalent relevant work experience, 8–12 years of relevant experience, and at least 4 years leading people or complex cross-functional programs. Travel to SHI, partner, and customer events may be required up to 25%. The estimated annual pay range is $150,000–$180,000, including base salary and bonus. Benefits may include medical, vision, dental, 401(k), and flexible spending.

Requirements

• Completed bachelor’s degree or equivalent relevant work experience.
• 8–12 years of experience in solution or product marketing, portfolio or product management, or a related field.
• 4+ years of experience leading people or complex cross-functional programs.
• Demonstrated experience building or improving portfolio, solution development, and launch processes in a B2B technology or services environment.
• Advanced skill in solution, service, or product development operating models.
• Advanced skill in portfolio strategy, rationalization, governance, and lifecycle management.
• Advanced skill in cross-functional launch, program, and change management.
• Advanced skill in team leadership and senior stakeholder influence.
• Advanced skill in process design, workflow improvement, and governance.
• Advanced skill in executive communication, facilitation, and business writing.
• Intermediate to advanced skill in portfolio measurement, dashboards, and reporting.
• Intermediate to advanced knowledge of B2B technology, IT services, or solution providers.
• Ability to travel to SHI, partner, and customer events up to 25%.

Responsibilities

• Lead Solution Marketing portfolio operations, development, and governance.
• Translate portfolio strategy into operating plans, resource priorities, decision rights, and measurable outcomes.
• Provide leadership visibility into portfolio progress, launches, dependencies, risks, and decisions.
• Align Marketing, pillar leaders, technical teams, Services, Sales, Alliances, and Operations around shared portfolio standards and priorities.
• Lead adoption of solution development processes, governance, and tools, balancing enterprise consistency with business needs.
• Resolve ownership, priority, and process barriers to keep development and launches moving.
• Own and improve the end-to-end solution development process from intake and qualification through launch, lifecycle management, and retirement.
• Establish consistent requirements for prioritization, approval, documentation, handoffs, and launch readiness.
• Partner with technical and business owners to ensure solution inputs are accurate, complete, and market-ready.
• Maintain an enterprise-wide view of the solution portfolio across pillars, service lines, partners, and lifecycle stages.
• Identify portfolio gaps, overlap, inconsistent packaging, and opportunities to consolidate or expand offerings.
• Organize the portfolio around customer needs and outcomes, including integrated journeys across presales, implementation, optimization, and managed services.
• Lead portfolio reviews that inform prioritization, investment, and lifecycle decisions.
• Govern solution taxonomy, naming, metadata, documentation standards, and catalog readiness.
• Ensure approved solution information is consistent across the SHI Solution Catalog, SHI One, marketplaces, co-sell listings, and foundational sales and marketing assets.
• Partner with program operations to maintain portfolio accuracy and identify opportunities to automate documentation, publishing, and reporting.
• Establish a repeatable launch framework covering positioning, documentation, catalog readiness, sales enablement, communications, partner alignment, and measurement.
• Coordinate cross-functional launch plans, owners, dependencies, timing, and success measures.
• Ensure effective handoffs from solution development to go-to-market activation and conduct post-launch reviews.
• Use customer, market, sales, partner, and performance insights to inform portfolio and solution decisions.
• Define and track measures for development cycle time, process adoption, launch readiness, catalog health, seller engagement, solution adoption, and influenced pipeline.
• Turn performance findings into recommendations for portfolio, process, and investment improvements.
• Build accountable, high-performing teams through clear expectations, coaching, and delegation; use data and feedback to improve speed, quality, and scale.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Flexible spending account

What This Job Offers

• Job Type: Full-time
• Career Level: Senior