Associate Director - Solutions Portfolio Operations

SHI International • Austin, TX

2d • $150,000 - $180,000

About The Position

SHI International Corp. is seeking an Associate Director - Solutions Portfolio Operations to support the evolution of its portfolio by translating technical capabilities into differentiated, outcome-driven solutions. Working with Marketing, Sales, Delivery, and other cross-functional teams, this role leads the processes, governance, and operating model used to bring offerings to market. The Associate Director oversees solution development, launch, and lifecycle management, helping create customer-centric solutions that align with organizational goals and market demands. The role also drives continuous improvement, using new technologies and methodologies to improve go-to-market effectiveness, consistency, speed, and quality.

The role leads solution portfolio operations, development, and governance; translates portfolio strategy into operating plans, resource priorities, decision rights, and measurable outcomes; and provides visibility into portfolio progress, launches, dependencies, risks, and decisions. It owns and improves the end-to-end solution development process, maintains an enterprise-wide view of the portfolio, governs solution catalog information, and establishes repeatable launch operations. It also uses customer, market, sales, partner, and performance insights to guide portfolio decisions and improvements.

This position requires a completed bachelor’s degree or equivalent relevant work experience, 8–12 years of experience in solution or product marketing, portfolio or product management, or a related field, and 4 or more years leading people or complex cross-functional programs. Travel to SHI, partner, and customer events may be required up to 25%. The estimated annual pay range is $150,000–$180,000, including base salary and bonus; compensation varies based on job-related knowledge, skills, experience, and market location.

Requirements

• Completed bachelor’s degree or equivalent relevant work experience.
• 8–12 years of experience in solution or product marketing, portfolio or product management, or a related field.
• 4 or more years of experience leading people or complex cross-functional programs.
• Demonstrated experience building or improving portfolio, solution development, and launch processes in a B2B technology or services environment.
• Advanced skill in solution, service, or product development operating models.
• Advanced skill in portfolio strategy, rationalization, governance, and lifecycle management.
• Advanced skill in cross-functional launch, program, and change management.
• Advanced skill in team leadership and senior stakeholder influence.
• Advanced skill in process design, workflow improvement, and governance.
• Advanced skill in executive communication, facilitation, and business writing.
• Intermediate to advanced skill in portfolio measurement, dashboards, and reporting.
• Intermediate to advanced knowledge of B2B technology, IT services, or solution providers.
• Ability to travel to SHI, partner, and customer events up to 25%.

Responsibilities

• Lead Solution Marketing portfolio operations, development, and governance.
• Translate portfolio strategy into operating plans, resource priorities, decision rights, and measurable outcomes.
• Provide leadership visibility into portfolio progress, launches, dependencies, risks, and decisions.
• Align Marketing, pillar leaders, technical teams, Services, Sales, Alliances, and Operations around shared portfolio standards and priorities.
• Lead adoption of solution development processes, governance, and tools, balancing enterprise consistency with business needs.
• Resolve ownership, priority, and process barriers to keep development and launches moving.
• Own and improve the end-to-end solution development process from intake and qualification through launch, lifecycle management, and retirement.
• Establish consistent requirements for prioritization, approval, documentation, handoffs, and launch readiness.
• Partner with technical and business owners to ensure solution inputs are accurate, complete, and market-ready.
• Maintain an enterprise-wide view of the solution portfolio across pillars, service lines, partners, and lifecycle stages.
• Identify portfolio gaps, overlap, inconsistent packaging, and opportunities to consolidate or expand offerings.
• Organize the portfolio around customer needs and outcomes, including integrated journeys across presales, implementation, optimization, and managed services.
• Lead portfolio reviews that inform prioritization, investment, and lifecycle decisions.
• Govern solution taxonomy, naming, metadata, documentation standards, and catalog readiness.
• Ensure approved solution information is consistent across the SHI Solution Catalog, SHI One, marketplaces, co-sell listings, and foundational sales and marketing assets.
• Partner with program operations to maintain portfolio accuracy and identify opportunities to automate documentation, publishing, and reporting.
• Establish a repeatable launch framework covering positioning, documentation, catalog readiness, sales enablement, communications, partner alignment, and measurement.
• Coordinate cross-functional launch plans, owners, dependencies, timing, and success measures.
• Ensure effective handoffs from solution development to go-to-market activation and conduct post-launch reviews.
• Use customer, market, sales, partner, and performance insights to inform portfolio and solution decisions.
• Define and track measures for development cycle time, process adoption, launch readiness, catalog health, seller engagement, solution adoption, and influenced pipeline.
• Turn performance findings into recommendations for portfolio, process, and investment improvements.
• Build accountable, high-performing teams through clear expectations, coaching, and delegation.

Benefits

• Medical benefits
• Vision insurance
• Dental insurance
• 401(k)
• Flexible spending account

What This Job Offers

• Job Type: Full-time
• Career Level: Senior