Portfolio Operations Associate

Banc of California • Chevy Chase, MD

2d

About The Position

The Portfolio Operations Associate independently monitors insurance receipt and performance across the loan portfolio, identifies deviations from required coverages, and takes appropriate remedial steps. The role works closely with Loan Officers to assess client and collateral risk across SBA 7(a), 504, and Express programs, as well as conventional commercial loans. The associate also completes assigned projects and performs duties in accordance with company policies and applicable laws and regulations.

Requirements

• At least two years of lending or insurance experience.
• High school diploma or equivalent.
• General understanding of corporate finance and accounting concepts.
• Advanced Excel spreadsheet skills.
• Proficiency with Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Professional oral and written communication skills when working with clients, peers, and company contacts.
• Ability to work independently and collaboratively.
• Ability to interact effectively and professionally with senior-level management.
• Ability to manage multiple projects at once.
• Excellent attention to detail and accuracy.
• Excellent organizational and time-management skills.

Nice To Haves

• Associate’s degree or higher.
• SBA lending experience.

Responsibilities

• Create and maintain insurance ticklers for loans, including loans in acquired portfolios.
• Monitor third-party insurance tracking activities.
• Notify guarantors and insurance agents when updated insurance information is needed, and contact them directly to obtain it.
• Receive, evaluate, and process insurance certificates in a timely manner through mail, email, fax, or other methods.
• Obtain appropriate assignment language and negotiate required insurance coverage with guarantors and insurance agents.
• Obtain force-placed insurance coverage when required and available, and assess related fees or charges to loans as needed.
• Update the loan system with accurate, current insurance information and save certificates and related materials in the document management system.
• Process and administer insurance claims in accordance with Bank policies and procedures.
• Notify Loan Officers of changes to collateral, business status, loan structure, or other matters discovered, and provide information needed for current risk assessments.
• Prepare weekly reports and summaries on insurance deficiencies and variances for management.
• Maintain an understanding of SBA SOPs concerning insurance, taxes, financials, and other requirements, as well as basic SBA liquidation requirements.
• Help maintain insurance, tax, financial, and other requirements so SBA guarantees are fully honored.
• Prepare for and participate in internal, external, and regulatory audits.
• Complete NAGGL or other SBA-related training programs as recommended by the manager.
• Contribute to team efforts through related work and special projects, follow established policies and procedures, and perform other assigned duties.

Benefits

• Company 401(k) plan with a company match and immediate vesting.
• Medical, dental, vision, AD&D, supplemental life, and long-term disability insurance options.
• Pre-tax Health Savings Account with employer contributions and pre-tax Flexible Spending Account.
• Adoption, surrogacy, and fertility assistance.
• Paid parental leave and family support solutions, including family care options.
• Paid vacation days, holidays, and volunteer time off for eligible team members.
• Tuition reimbursement.
• Annual mentorship program, leadership development resources, and access to LinkedIn Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED