Director Service Line Operations

Advocate Health

3d • $63 - $95

About The Position

The Director Service Line Operations leads clinical and administrative operations across assigned care locations, working with service line leadership to set operational plans, expectations, and management routines. The role oversees adherence to operating and labor budgets, monitors operational and financial performance, addresses risks and variances, and drives integration across care settings and specialties to improve access, capacity, growth, and consistency.

The Director provides direct leadership to managers and supervisors, establishing accountability for performance, quality, teammate engagement, and patient experience. The role partners with clinician and service line leaders to align operational execution with clinical priorities, remove barriers, coordinate stakeholders, and optimize workflows, scheduling, coverage, and resources. Clinician leaders retain accountability for clinician practice and professional standards.

The position leads continuous improvement and workforce planning across assigned locations, using data, benchmarking, and performance reviews to identify risks and opportunities. It directs talent development, succession planning, performance management, recruitment support, and corrective actions, and ensures compliance with organizational policies, the Code of Ethical Conduct, and applicable requirements. The role may involve frequent local travel, clinician meetings outside normal business hours, and responding to unplanned team needs. The work is performed in a normal office environment.

Requirements

• Bachelor’s degree in healthcare or a related field.
• Typically 7 years of experience in operational leadership roles.
• Strategic thinking and ability to translate service line priorities into operational plans and measurable results.
• Strong operational leadership, execution, and performance improvement skills across complex healthcare environments.
• Financial, analytical, and problem-solving skills, including using data to identify risks, trends, and improvement opportunities.
• Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management.
• Strong relationship-building and collaboration skills, including effective partnership with clinicians, executives, and cross-functional teams.
• Executive presence and strong written and verbal communication skills.
• Commitment to diversity, equity, and inclusion and to fostering an engaged, high-performing work environment.
• Frequent local travel to various care settings.
• Availability for clinician meetings that may occur before or after normal business hours and for development or unplanned team needs.

Nice To Haves

• Master’s degree.
• Clinical certification, licensure, Fellow status, or previous clinical experience.

Responsibilities

• Direct clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities.
• Establish operational plans, performance expectations, and management routines in partnership with service line leadership.
• Manage adherence to approved operating and labor budgets; monitor performance, identify risks and variances, and direct corrective actions.
• Drive integration across care settings and specialties to improve access, capacity, growth, and operational consistency.
• Monitor throughput, quality, experience, and financial metrics and lead operational responses to trends and location-based initiatives.
• Lead managers and supervisors through coaching, development, and performance management.
• Set leadership expectations and hold frontline leaders accountable for operations, quality, teammate engagement, and patient experience.
• Direct recruitment, onboarding, teammate development, and resolution of teammate concerns through frontline leaders.
• Ensure compliance with organizational policies, regulatory requirements, and performance standards.
• Partner with clinician leadership and service line leadership to align operational execution with clinical priorities and care delivery needs.
• Remove operational barriers and coordinate stakeholders to implement workflow, scheduling, and resource decisions that support clinicians and patient care.
• Support clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination.
• Optimize coverage models, scheduling, and resource allocation across sites with enterprise, divisional, local, and clinician leaders.
• Lead continuous improvement focused on quality, safety, access, efficiency, and patient experience, including root cause analysis, corrective action planning, and follow-through.
• Use data, benchmarking, and performance reviews to identify risks, improvement opportunities, and priorities across assigned locations.
• Direct workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders.
• Design and direct assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.
• Ensure understanding of and compliance with the organization's Code of Ethical Conduct and applicable policies, regulations, and laws.
• Develop and/or recommend operating and capital budgets and control expenditures within approved budget objectives.
• Select, coach, and develop teams; set objectives aligned with organizational strategy and manage talent through performance management, succession planning, and development.
• Design processes for recognizing performance, delivering feedback, and systematically improving individual and team performance.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, with possible premium pay, incentive pay for select positions, and annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Director