Director - Service Line Operations
About The Position
This position is a member of the triad leadership team, alongside physician and nursing leadership, and is responsible for enterprise-wide strategic planning, development, management, and performance of multidisciplinary service lines. The Director oversees standard and customized performance-improvement approaches and addresses issues spanning service lines, clinics, and locations. The role also supports planning for future programs and growth opportunities. The Director supervises service line managers and works closely with clinical and operational leadership to ensure the ongoing success of the service lines. Key relationships include clinical leadership, the COO, CNO, CAO, Senior Director for Access, and Business Intelligence.
Requirements
- Bachelor’s degree in business or a healthcare-related field.
- Five years of experience in a role working with complex project management functions.
- General experience in service line development, business development, hospital operations, and customer experience management.
Nice To Haves
- Master’s degree in Health Care Administration, Public Health, Business, or a related field.
- Previous experience in a large or matrixed health system.
- Project Management Professional certification.
- Lean Six Sigma Black Belt certification.
Responsibilities
- Lead enterprise-wide strategic planning, development, management, and performance of multidisciplinary service lines.
- Oversee standard and customized approaches to performance improvement.
- Address issues spanning service lines, clinics, and locations.
- Support planning for future programs and growth opportunities.
- Supervise service line managers.
- Collaborate closely with clinical and operational leadership to ensure service line success.
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What This Job Offers
Job Type
Full-time
Career Level
Director
