Manager - Service Line Operations

Temple Health • Philadelphia, PA

3d

About The Position

The Manager is a key member of a triad leadership team comprising physician, nursing, and administrative leaders. The role has overall responsibility and accountability for managing assigned disease-site-specific clinical service lines. The Manager partners with physicians, administration, and nursing to improve patient experience, maximize operational efficiency, and improve financial results. The role develops and implements process improvement plans, coordinates and manages key service-line initiatives, and monitors and drives key performance indicators. The Manager also develops monthly reviews of enabler performance with clinical and administrative leadership. Key relationships include clinical leadership, the COO, CNO, CAO, Senior Director for Access, and Business Intelligence.

Requirements

• Bachelor's degree in business or a healthcare-related field.
• At least 2 years of experience in a role involving complex project management functions.

Nice To Haves

• Master's degree in health care administration, public health, business, or a related field.
• General experience in service line development, business development, hospital operations, or customer experience management.
• Previous experience in a large or matrixed health system.

Responsibilities

• Manage assigned disease-site-specific clinical service lines, with overall responsibility and accountability.
• Partner with physicians, administration, and nursing to improve patient experience, maximize operational efficiencies, and improve financial results.
• Develop and implement process improvement plans.
• Coordinate and manage key initiatives within the service line.
• Monitor and drive key performance indicators.
• Develop monthly reviews of enabler performance with clinical and administrative leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager