Service Operations Manager

Siemens•Jacksonville, FL

3d•$105,533 - $180,913•Onsite

About The Position

The Service Operations Manager supports Siemens’ Jacksonville, Florida branch, serving customers throughout the greater Jacksonville area. The role leads a service operations organization responsible for profitable growth, operational excellence, and strong customer outcomes across the assigned area. Service execution must align with Siemens SI B standards, with close partnership with central Operations teams, including PMO and Operations Excellence, to promote consistency, quality, and scalable performance. The manager leads service execution across project services and Service Agreements, oversees operational and financial performance, supports Sales, and directs workforce planning. The role also works closely with Area General Management on service strategy, execution priorities, and market growth. The territory is Northern Florida, with 15% travel.

Requirements

5–8+ years of experience leading service or operations organizations in a project-based, solutions, or service environment.
Financial acumen, including responsibility for service revenue, margin, cost control, and cash flow performance.
Experience partnering effectively with Sales, Project Management, and operations organizations.
High school diploma or state-recognized GED.
Must be at least 21 years old and possess a valid driver’s license with limited violations.
Must meet eligibility requirements to participate in Siemens’ fleet vehicle program.
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Able to travel 15% in the Northern Florida territory.

Nice To Haves

Bachelor’s degree in Engineering, Business, or a related field.
Technical and operational expertise relevant to service, lifecycle, and solutions-based delivery environments.
People leadership capability, including talent development and workforce planning.
Customer-focused mindset with strong relationship management and issue-resolution skills.

Responsibilities

Meet or exceed quarterly and annual service revenue, gross margin, and operating margin commitments.
Lead end-to-end service execution, including project services and Service Agreements, within scope, schedule, cost, and quality expectations.
Plan, direct, and oversee service operations to support sustainable growth and long-term customer retention.
Monitor service and project performance to control costs, manage risk, and improve margin performance.
Partner with central Operations teams, including PMO and Operations Excellence, to use standard tools, best practices, and shared capabilities.
Provide operational and technical support to Sales teams, including pricing guidance, scope definition, renewals, and lifecycle service strategy.
Lead workforce planning by hiring, developing, allocating, and performance-managing service resources.
Ensure balance sheet, cash flow, and working capital performance align with Siemens and SI B North Star expectations.
Align closely with Area General Management on service strategy, execution priorities, and market growth initiatives.