Service Operations Manager

Albertsons Companies • Southlake, TX

2d

About The Position

The Service Operations Manager leads front-end and customer service operations at an Albertsons Companies store. The role oversees service teams and daily operations across check stands, self-checkout, the service desk, and checkout processes, supporting a fast, friendly, accurate, and compliant shopping experience. The manager executes company service programs, aligns staffing and labor with business needs, and maintains front-end readiness for audits and other requirements.

The position includes hiring, training, coaching, scheduling, and developing associates, supervisors, and front-end staff. It also oversees cash-office processes, supports shrink reduction and fraud prevention, completes required reports, and communicates with management teams. The work is customer-facing and requires flexible availability, reliable attendance, and compliance with company policies, safety standards, and the Code of Business Conduct. No travel is required.

Requirements

• Strong customer-service focus and a calm, professional team presence.
• Effective communication, coaching, and conflict-resolution skills.
• Strong organization, prioritization, and planning abilities.
• Ability to multitask in a fast-paced, customer-facing environment.
• Knowledge of front-end and customer service operations.
• Knowledge of cash handling, cash-office accuracy, and compliance execution.
• Knowledge of labor planning, scheduling, and service productivity.
• Knowledge of service standards, audit readiness, and loss-prevention support.
• Knowledge of store operations, service programs, and front-end systems.
• Knowledge of cash-handling procedures, security protocols, and transaction policies.
• Knowledge of scheduling tools and basic computer applications.
• Ability to review service metrics, labor usage, and performance trends.
• Ability to train, coach, and develop associates and supervisors.
• Ability to stand, move, lift, carry, or push moderate loads as required.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable attendance and compliance with company policies, safety standards, and the Code of Business Conduct.

Responsibilities

• Lead front-end and customer service teams to provide fast, friendly, and accurate service.
• Coach and develop associates on service standards, courtesy programs, and service recovery.
• Oversee daily operations for check stands, self-checkout, the service desk, and checkout processes.
• Ensure compliance with cash-handling, security, returns, refunds, and transaction policies.
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs.
• Oversee cash-office processes, including safe counts, till audits, deposits, and reconciliation.
• Ensure front-end readiness for audits, compliance requirements, and company programs.
• Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff.
• Support shrink reduction, fraud prevention, and proper handling of restricted items.
• Complete required reports and maintain strong communication with management teams.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay, subject to eligibility requirements.
• Training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed