Service Operations Manager

Albertsons • Quanah, TX

2d

About The Position

The Service Operations Manager oversees front-end operations at Albertsons Companies, supporting store performance goals and ensuring fast, friendly, and accurate checkout service. This is a fast-paced, customer-facing role focused on customer satisfaction, operational consistency, associate development, and maintaining front-end standards.

The manager coordinates daily front-end activities, supports customer service programs, handles customer concerns, and provides checkout assistance when needed. The role also includes managing cash-handling processes, supplies, labor planning, compliance, reporting, payroll processes, and documentation. The manager hires, trains, coaches, and develops associates and supervisors while maintaining a clean, organized, and positive front-end environment.

Requirements

• Strong customer-service focus and a professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to remain composed in fast-paced, customer-facing environments.
• Knowledge or skill in front-end operations and customer-service execution.
• Knowledge or skill in cash handling, reconciliation, and compliance practices.
• Knowledge or skill in labor planning, scheduling, and service coverage.
• Safety awareness and loss-prevention support.
• Knowledge of front-end systems, registers, and store operations.
• Knowledge of cash-handling procedures, security protocols, and transaction policies.
• Knowledge of scheduling tools and basic computer applications.
• Ability to review service metrics, cash variance, and performance trends.
• Ability to train, coach, and support associate development.
• Ability to stand, move, lift, carry, or push objects as required.
• Flexible availability, including evenings, weekends, and holidays.
• Reliable attendance.
• Compliance with company policies, safety standards, and the Code of Business Conduct.

Responsibilities

• Oversee and coordinate front-end operations to ensure fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support as needed, including register functions and customer assistance.
• Guide and oversee front-end activities, including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash-handling processes, including tills, safe counts, reconciliation, refunds, and transactions.
• Monitor inventory and ordering of front-end supplies and materials.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.

Benefits

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well-being benefits for eligible associates, including medical, dental, and 401(k).
• Time off, including vacation, holidays, and sick pay.
• Training, career growth, and development.
• An inclusive work environment with colleagues who reflect the communities served.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed