Director Service Line Operations - Cancer Service Line
About The Position
The Director Service Line Operations leads clinical and administrative operations across assigned Cancer Service Line care locations, including Good Samaritan Hospital and Dreyer Medical Center. In partnership with service line leadership, the director establishes operational plans and expectations, oversees performance and budgets, and integrates operations across care settings and specialties to improve access, capacity, growth, and consistency. The role provides direct leadership to managers and supervisors, supporting their development and holding them accountable for operational performance, quality, teammate engagement, and patient experience. The director partners with clinician and organizational leaders to align operational execution with clinical priorities, remove barriers, and coordinate workflow, scheduling, coverage, and resource decisions. The director leads continuous improvement and workforce planning across assigned locations, using data and performance reviews to identify risks and opportunities. The role also oversees talent development, succession planning, performance management, and compliance with organizational policies, regulatory requirements, and applicable laws. This position is full time, 40 hours per week, with a Monday–Friday schedule. Local travel is frequent, and clinician meetings may occur outside normal business hours.
Requirements
- Bachelor’s degree in healthcare or a related field.
- Typically 7 years of experience in operational leadership roles.
- Strategic thinking and ability to translate service line priorities into operational plans and measurable results.
- Strong operational leadership, execution, and performance improvement skills in complex healthcare environments.
- Financial, analytical, and problem-solving acumen, including using data to identify risks, trends, and improvement opportunities.
- Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management.
- Strong relationship-building and collaboration skills to partner effectively with clinicians, executives, and cross-functional teams.
- Executive presence and strong written and verbal communication skills.
- Commitment to diversity, equity, and inclusion and to fostering an engaged, high-performing work environment.
Nice To Haves
- Master’s degree.
- Clinical certification, licensure, Fellow status, or previous clinical experience.
Responsibilities
- Direct clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities.
- Establish operational plans, performance expectations, and management routines in partnership with the service line leadership team.
- Monitor operating and labor budgets, identify risks and variances, and direct corrective actions to meet financial and operational targets.
- Integrate operations across care settings and specialties to improve access, capacity, growth, and consistency.
- Monitor throughput, quality, experience, and financial indicators and lead operational responses to performance trends and location-based initiatives.
- Lead managers and supervisors through coaching, development, and performance management.
- Set expectations and hold frontline leaders accountable for operational performance, quality, teammate engagement, and patient experience.
- Direct recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders.
- Ensure compliance with organizational policies, regulatory requirements, and performance standards.
- Partner with clinician leadership to align operational execution with clinical priorities and care delivery needs.
- Remove operational barriers and coordinate stakeholders to implement workflow, scheduling, and resource decisions that support clinicians and patient care.
- Support clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination.
- Optimize coverage models, scheduling, and resource allocation across sites in partnership with enterprise, divisional, local, and clinician leaders.
- Lead continuous improvement focused on quality, safety, access, efficiency, and patient experience, including root cause analysis and corrective action follow-through.
- Use data, benchmarking, and performance reviews to identify risks, improvement opportunities, and operational priorities.
- Direct workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders.
- Direct assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.
- Develop or recommend operating and capital budgets and control expenditures within approved budget objectives.
- Ensure that personal and supervised employee actions comply with the organization's Code of Ethical Conduct, policies, regulations, and applicable laws.
Benefits
- Paid Time Off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Premium pay, such as shift or on-call pay, based on position.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
- Career development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Director
