Service Line Administrator, Cancer Services
About The Position
The Service Line Administrator – Cancer provides strategic planning, business development, financial stewardship, and market growth for St. Charles Health System’s cancer service line in partnership with physician leaders. The role oversees strategic and capital planning, operational excellence, clinical quality, patient safety, regulatory compliance, and caregiver and patient engagement across the continuum of care. It works within a matrixed organization and directly manages assigned teams. The position oversees operations at multiple Cancer Center sites in Bend and Redmond, along with rheumatology, outpatient infusion, radiation oncology, oncological therapies, research, outreach activities, and physician practice management for medical and radiation oncology. The administrator guides regional service strategy and access to care, including the development and ongoing evolution of the Redmond cancer center. The role is accountable for an excellent patient experience, safe and high-quality care, revenue growth, expense management, regulatory compliance, and continual improvement.
Requirements
- Bachelor’s degree in nursing.
- Master’s degree in healthcare administration, business administration, or a related field; an equivalent combination of education and experience may substitute for the master’s degree.
- Current Oregon RN license.
- Valid Oregon driver’s license and ability to meet St. Charles Health System’s driving requirements.
- At least eight years of nursing experience in cancer services, including at least three years of progressive leadership experience.
- Ability to wear appropriate personal protective equipment required to perform the job safely.
Nice To Haves
- Master of Science degree in nursing.
- Oncology service line leadership experience.
- Fellow of the American College of Medical Practice Executives (FACMPE) or Fellow of the American College of Healthcare Executives (FACHE).
- Experience developing an integrated cancer delivery system in a competitive market or prior management experience in an integrated delivery system.
Responsibilities
- Lead strategic, operational, fiscal, and resource oversight for medical, radiation, infusion, surgical, and therapeutic services across the oncology service line and rheumatology services.
- Oversee multidisciplinary cancer care and establish committee structures and processes that support stakeholder collaboration.
- Partner with physician dyad leaders to develop and oversee new or expanded oncology services in Bend and Redmond, optimize care delivery settings, and identify regional opportunities to move appropriate care to outpatient or clinic settings.
- Collaborate with physicians, APPs, pharmacists, and caregiver leaders to improve quality and patient safety metrics; oversee cancer quality data abstraction, submission, evaluation, and dissemination.
- Partner with service line physician leaders to achieve performance targets in people, quality and safety, financial performance, and growth.
- Develop and implement a strategic plan that addresses growth, technologies, delivery systems, operational improvements, recruitment and retention, and a five-year capital plan.
- Serve as a senior leader in developing, opening, optimizing, and evolving the Redmond cancer center, including expansion of its specialties, services, and therapies.
- Work with interdisciplinary teams and providers to achieve value analysis goals related to cancer care.
- Build collaboration across the service line and health system, and work with external parties and partners on shared opportunities.
- Assist with physician recruitment and retention, and align people with service line operational objectives and targets.
- Improve clinical care delivery, cost management, quality assurance, engagement, patient experience, care environments, and patient access across all sites.
- Work with finance to assess service line contributions and improve length of stay, access, outlier management, supply use, and staffing.
- Develop budgets, monitor performance, maintain accountability, and meet operational targets for areas within the role’s span of control.
- Align programs and processes with St. Charles’ mission, vision, and values; champion continuous improvement, Lean, Shingo practices, process standardization, and automation.
- Promote the “One St. Charles” operating model, interdisciplinary collaboration, and shared accountability.
- Hire, direct, coach, and evaluate direct reports; develop a high-performing team and remove barriers to success.
- Lead team building, trust, development, problem-solving, and conflict resolution, and foster caregiver engagement, innovation, ownership, and retention.
- Advance diversity, equity, inclusion, and belonging practices.
- Ensure direct reports meet compliance and safety requirements; implement organizational safety directives and maintain a safe environment for caregivers, patients, and guests.
- Oversee timely, efficient, accurate customer service and patient care, and conduct work professionally, confidentially, ethically, and in compliance with applicable requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Director
