Director Service Line Operations- Children's Specialty GA

Advocate Health•Macon, GA

3d•$63 - $95

About The Position

The Director Service Line Operations leads clinical and administrative operations across assigned children’s specialty care locations in Georgia. In partnership with service line leadership, the Director establishes operational plans and performance expectations, implements management routines, and ensures execution of service line, divisional, and enterprise priorities. The role is accountable for operating and labor budgets, performance monitoring, risk identification, and corrective actions, while driving integration across care settings and specialties to improve access, capacity, growth, and consistency. The Director leads managers and supervisors through coaching, development, and performance management, and holds frontline leaders accountable for operational performance, quality, teammate engagement, and patient experience. The role partners with clinician leadership to align operations with clinical priorities, remove barriers, coordinate stakeholders, and support clinician recruitment, onboarding, retention, and engagement. It also optimizes coverage, scheduling, and resource allocation across sites. The position leads continuous improvement in quality, safety, access, efficiency, and patient experience; uses data and benchmarking to identify operational risks and opportunities; and directs workforce planning, staffing models, talent development, succession planning, and performance improvement. The Director ensures compliance with organizational policies, standards, the Code of Ethical Conduct, and applicable regulations and laws. The position is full-time, 40 hours per week, with a Monday–Friday schedule. Frequent local travel to care settings is required; clinician meetings may occur before or after normal business hours, and availability for development and unplanned team needs is expected. The work includes exposure to a normal office environment.

Requirements

Bachelor’s degree in healthcare or a related field.
Typically 7 years of experience in operational leadership roles.
Strategic thinking and ability to translate service line priorities into operational plans and measurable results.
Operational leadership, execution, and performance improvement skills across complex healthcare environments.
Financial, analytical, and problem-solving acumen, including using data to identify risks, trends, and improvement opportunities.
Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management.
Strong relationship-building and collaboration skills, including effective partnership with clinicians, executives, and cross-functional teams.
Executive presence and strong written and verbal communication skills.
Commitment to diversity, equity, and inclusion and to fostering an engaged, high-performing work environment.
Frequent local travel to various care settings.
Availability for clinician meetings that may occur before or after normal business hours, and for development and unplanned team needs.

Nice To Haves

Master’s degree.
Clinical certification, licensure, Fellow status, or previous clinical experience.

Responsibilities

Direct clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities.
Establish operational plans, performance expectations, and management routines in partnership with the service line leadership team.
Manage adherence to approved operating and labor budgets, monitor performance, identify risks and variances, and direct corrective actions.
Drive integration across care settings and specialties to improve access, capacity, growth, and operational consistency.
Monitor throughput, quality, experience, and financial metrics and lead operational responses to performance trends and location-based initiatives.
Lead managers and supervisors through coaching, development, and performance management.
Set leadership expectations and hold frontline leaders accountable for operational performance, quality, teammate engagement, and patient experience.
Direct recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders.
Ensure compliance with organizational policies, regulatory requirements, and performance standards.
Partner with clinician leadership and service line leadership to align operational execution with clinical priorities and care delivery needs.
Remove operational barriers, coordinate stakeholders, and implement workflow, scheduling, and resource decisions that support clinician effectiveness and patient care.
Support clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination.
Optimize coverage models, scheduling, and resource allocation across sites in partnership with enterprise, divisional, local, and clinician leaders.
Lead continuous improvement in quality, safety, access, efficiency, and patient experience, including root cause analysis, corrective action planning, and follow-through.
Use data, benchmarking, and performance reviews to identify risks, improvement opportunities, and operational priorities.
Direct workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders.
Design and direct assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.
Ensure understanding of and compliance with the Code of Ethical Conduct and applicable policies, regulations, and laws.
Select, coach, and develop teams; set objectives aligned with organizational strategy; and manage talent through performance management, succession planning, and development.
Develop or recommend operating and capital budgets and control expenditures within approved objectives.

Benefits

Paid Time Off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay such as shift and on-call pay, depending on the position.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs.