Director Service Line Operations

Advocate Health and Hospitals Corporation • Charlotte, NC

21h • Hybrid

About The Position

The Director Service Line Operations is responsible for directing clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities. This role partners with the service line leadership team to establish operational plans, set performance expectations, and implement management routines. The Director is accountable for adhering to approved operating and labor budgets, monitoring operational performance, identifying risks and variances, and directing corrective actions to achieve financial and operational targets. They drive integration across care settings and specialties to improve access, capacity, growth, and operational consistency, while monitoring key performance indicators and leading operational responses to performance trends. Additionally, this role provides direct leadership to managers and supervisors, ensuring compliance with organizational policies and regulatory requirements, and partners with clinician leadership to align operational execution with clinical priorities and care delivery needs. The Director also leads continuous improvement efforts focused on quality, safety, access, efficiency, and patient experience, and directs workforce planning and staffing models.

Requirements

• Bachelor’s Degree in Healthcare or related field required.
• Typically requires 7 years of experience in operational leadership roles.
• Strategic thinking with the ability to translate service line priorities into operational plans and measurable results.
• Strong operational leadership, execution, and performance improvement skills across complex healthcare environments.
• Financial, analytical, and problem-solving acumen, including use of data to identify risks, trends, and improvement opportunities.
• Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management.
• Strong relationship-building and collaboration skills, with the ability to partner effectively with clinicians, executives, and cross-functional teams.
• Executive presence and strong written and verbal communication skills.
• Commitment to diversity, equity, and inclusion and to fostering an engaged, high-performing work environment.

Nice To Haves

• Master's degree preferred.
• Clinical certification, licensure, Fellow status, or previous clinical experience preferred.

Responsibilities

• Directs clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities.
• Establishes operational plans, sets performance expectations, and implements management routines across practices in partnership with the service line leadership team.
• Accountable for adherence to approved operating and labor budgets, monitoring operational performance, identifying risks and variances, and directing corrective actions to achieve financial and operational targets.
• Drives integration across care settings and specialties to improve access, capacity, growth, and operational consistency.
• Monitors key performance indicators, including throughput, quality, experience, and financial metrics, and leads operational response to performance trends and location-based initiatives.
• Provides direct leadership to managers and supervisors, including coaching, development, and performance management.
• Establishes clear leadership expectations and holds frontline leaders accountable for operational performance, quality, teammate engagement, and patient experience.
• Directs recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders.
• Ensures compliance with organizational policies, regulatory requirements, and standards of performance across assigned areas.
• Partners with clinician leadership and the service line leadership team to align operational execution with clinical priorities and care delivery needs.
• Removes barriers, coordinates stakeholders, and implements workflow, scheduling, and resource decisions that support clinician effectiveness and patient care.
• Supports clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination.
• Optimizes coverage models, scheduling, and resource allocation across sites in partnership with enterprise, divisional, local, and clinician leaders.
• Leads continuous improvement efforts focused on quality, safety, access, efficiency, and patient experience, including root cause analysis, corrective action planning, and follow-through on performance gaps.
• Uses data, benchmarking, and performance reviews to identify risks, improvement opportunities, and operational priorities across assigned locations.
• Directs workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders using Advocate Health and Clinical Services operating standards.
• Designs and directs the work of assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.
• Ensures understanding of and compliance with the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws.
• Selects, coaches, and develops teams, setting objectives that align with organizational strategy to inspire and motivate the teams.
• Manages organizational talent through performance management, succession planning, and development.
• Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered, and performance is systematically improved.
• Develops and/or recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Director