Director Service Line Operations- Children's Specialty GA

Advocate Health and Hospitals Corporation•Macon, GA

About The Position

The Director Service Line Operations directs clinical and administrative operations across assigned children’s specialty care locations. In partnership with service line leadership, this role establishes operational plans and performance expectations, implements management routines, monitors operating and labor budgets, and leads corrective action to achieve financial and operational targets. The director integrates care settings and specialties to improve access, capacity, growth, and consistency, and monitors performance measures related to throughput, quality, experience, and finances. The position directly leads managers and supervisors through coaching, development, and performance management. It holds frontline leaders accountable for operational performance, quality, teammate engagement, and patient experience, and oversees recruitment, onboarding, teammate concerns, and compliance through those leaders. The director partners with clinician and service line leadership to align operational execution with clinical priorities, remove barriers, coordinate stakeholders, and make workflow, scheduling, coverage, and resource-allocation decisions that support clinicians and patient care. Clinician leadership retains accountability for clinician practice and professional standards. The director leads continuous improvement in quality, safety, access, efficiency, and patient experience, using data, benchmarking, performance reviews, root cause analysis, and corrective action planning. The role directs workforce planning, staffing models, talent development, succession planning, feedback, recognition, and performance improvement. It also develops or recommends operating and capital budgets and controls expenditures within approved objectives, while ensuring adherence to the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws. This is a full-time position, 40 hours per week, with a Monday–Friday schedule. Frequent local travel to care settings is required. Clinician meetings may occur before or after normal business hours, and the incumbent must be available for development needs and unplanned team needs. The work environment is a normal office environment.

Requirements

Bachelor’s degree in healthcare or a related field.
Typically requires 7 years of experience in operational leadership roles.
Strategic thinking and ability to translate service line priorities into operational plans and measurable results.
Strong operational leadership, execution, and performance-improvement skills in complex healthcare environments.
Financial, analytical, and problem-solving acumen, including the ability to use data to identify risks, trends, and improvement opportunities.
Ability to lead through managers, establish accountability, and drive results through clear expectations, coaching, and change management.
Strong relationship-building and collaboration skills, including effective partnership with clinicians, executives, and cross-functional teams.
Executive presence and strong written and verbal communication skills.
Commitment to diversity, equity, and inclusion and to fostering an engaged, high-performing work environment.
Frequent local travel to care settings; availability for clinician meetings outside normal business hours and for team development and unplanned needs.

Nice To Haves

Master’s degree.
Clinical certification, licensure, Fellow status, or previous clinical experience.

Responsibilities

Direct clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities.
Establish operational plans, performance expectations, and management routines in partnership with service line leadership.
Monitor adherence to approved operating and labor budgets, identify risks and variances, and direct corrective actions to meet financial and operational targets.
Integrate care settings and specialties to improve access, capacity, growth, and operational consistency.
Monitor throughput, quality, experience, and financial performance indicators and lead operational responses to trends and location-based initiatives.
Lead managers and supervisors through coaching, development, and performance management; establish expectations and accountability for operational performance, quality, teammate engagement, and patient experience.
Direct recruitment, onboarding, development, and resolution of teammate concerns through frontline leaders.
Ensure compliance with organizational policies, regulatory requirements, and performance standards across assigned areas.
Partner with clinician and service line leadership to align operational execution with clinical priorities and care delivery needs.
Remove operational barriers, coordinate stakeholders, and implement workflow, scheduling, coverage, and resource decisions that support clinicians and patient care.
Support clinician recruitment, onboarding, retention, and engagement through operational leadership and administrative coordination.
Lead continuous improvement efforts in quality, safety, access, efficiency, and patient experience, including root cause analysis, corrective action planning, and follow-through on performance gaps.
Use data, benchmarking, and performance reviews to identify risks, improvement opportunities, and operational priorities.
Direct workforce planning, staffing models, recruitment support, and performance expectations through frontline leaders.
Design and direct assigned areas, including talent development, succession planning, feedback, recognition, and performance improvement.
Develop and/or recommend operating and capital budgets and control expenditures within approved budget objectives.
Ensure understanding of and adherence to the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws.
Select, coach, and develop teams, setting objectives aligned with organizational strategy and managing talent through performance management, succession planning, and development.
Design and direct processes for recognizing performance, delivering consistent feedback, and systematically improving team and individual performance.
Travel frequently to various local care settings and attend to team development and unplanned needs; clinician meetings may take place outside normal business hours.

Benefits

Comprehensive Total Rewards benefits and well-being programs.
Competitive compensation and potential premium pay, including shift or on-call pay based on teammate circumstances.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Career development programs.