Director, Salesforce Platform & Delivery

STERIS Corporation • Cleveland, OH

4d • $150,000 - $176,000 • Hybrid

About The Position

In this newly created position, the Director, Salesforce Platform & Delivery provides strategic and operational leadership for the enterprise Salesforce ecosystem supporting Sales, Service, Field Service, Marketing, Experience, Revenue, analytics, integration, and AI-enabled capabilities. The role leads the architecture, design, delivery, release, security, governance, and ongoing support of scalable Salesforce solutions while managing a growing global team. It establishes the Salesforce Center of Excellence and an AI governance model that promotes data stewardship, ethical and compliant AI use, measurable business value, platform reliability, and alignment with enterprise architecture and business strategy. The Director owns portfolio prioritization, delivery performance, vendor accountability, risk management, adoption, and financial stewardship across Salesforce initiatives.

The position is located in Mentor, Ohio, with the opportunity for a hybrid work schedule. The Director defines the platform strategy, roadmap, operating model, standards, and investment priorities; establishes governance across architecture, data, integrations, security, DevOps, testing, release management, documentation, and support; and oversees portfolio delivery from intake and prioritization through ongoing support. The role also provides responsible AI oversight, manages strategic vendors and budgets, leads a global team, advises executives and business process owners, supports adoption and transformation, and drives continuous improvement.

STERIS describes itself as a global provider of products and services supporting patient care, with an emphasis on infection prevention, and states that it aims to help customers create a healthier and safer world.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Technology, or a related field.
• 18+ years of progressive experience in enterprise applications, cloud platforms, solution delivery, architecture, engineering, or technology operations.
• 10+ years of people leadership experience, including responsibility for global, matrixed, or partner-supported technical teams.
• 7+ years of Salesforce platform experience, including leadership across multiple clouds, business domains, or enterprise programs.
• Experience implementing Sales Cloud and Service Cloud.
• Demonstrated experience leading large-scale digital transformation, legacy platform migration, global rollout, or enterprise modernization programs.
• Experience establishing platform governance, a Center of Excellence, architecture standards, release governance, and product or portfolio operating models.
• Experience overseeing solution, technical, data, security, and integration architecture for complex cloud ecosystems.
• Experience with Salesforce delivery lifecycle practices, including Agile delivery, DevOps, automated testing, environment strategy, release management, incident management, and production support.
• Experience governing AI-enabled business solutions, including data readiness, approved use cases, human oversight, testing, monitoring, and responsible AI controls.
• Experience managing budgets, workforce plans, vendor contracts, statements of work, licensing, managed services, and executive-level portfolio reporting.

Nice To Haves

• Master’s degree.
• Experience with one or more of Field Service Cloud, Marketing Cloud, or Experience Cloud.
• Salesforce certifications.

Responsibilities

• Define and execute the enterprise Salesforce platform strategy, roadmap, operating model, standards, and investment priorities in alignment with business and IT strategy.
• Establish and lead a Salesforce Center of Excellence with governance for architecture, solution design, data, integrations, security, environments, DevOps, testing, release management, documentation, and support.
• Serve as design authority and ensure solutions are scalable, supportable, secure, compliant, reusable, and aligned with enterprise architecture standards.
• Oversee environment strategy, source control, continuous integration and delivery, code quality, technical debt, backup and recovery readiness, release scheduling, and production integrity.
• Ensure identity, access, data protection, auditability, segregation of duties, and regulatory requirements are addressed throughout the solution lifecycle.
• Monitor product direction, licensing, platform limits, emerging capabilities, and ecosystem trends, and recommend adoption when business value and readiness are demonstrated.
• Own the application portfolio delivery framework from intake and prioritization through architecture, design, build, test, deployment, stabilization, adoption, and ongoing support.
• Lead integrated planning across business product owners, program leaders, enterprise architecture, cybersecurity, data, integration, infrastructure, quality, and change management teams.
• Establish delivery metrics and executive reporting for roadmap progress, value realization, quality, risk, capacity, cost, adoption, platform health, and service performance.
• Implement consistent entry and exit criteria, architecture and security reviews, testing evidence, cutover readiness, go/no-go decisions, incident management, root-cause analysis, and continuous improvement.
• Provide responsible AI oversight for product AI capabilities.
• Ensure AI-enabled solutions have clear business ownership, defined outcomes, appropriate controls, approved data use, testing, monitoring, and measurable value.
• Manage strategic partners and vendors, statements of work, delivery commitments, service levels, quality, staffing, contract performance, and knowledge transfer while retaining internal platform ownership.
• Plan and manage operating and capital budgets, forecast resource needs, optimize licenses and partner spend, and communicate investment tradeoffs and expected return.
• Manage a global team of employees, consultants, and managed service partners.
• Create an inclusive, accountable, and highly engaged team culture focused on customer outcomes, technical excellence, collaboration, and continuous improvement.
• Advise executives and business process owners on platform capabilities, solution feasibility, process standardization, data readiness, delivery options, risks, costs, and expected value.
• Develop and maintain business relationships across Sales, Service, Marketing, Customer Operations, Finance, Legal, Compliance, Data, Security, and other business and IT areas.
• Drive stakeholder alignment, adoption, change readiness, training, support transition, and sustained use of delivered capabilities.
• Support acquisition integration and business transformation by defining scalable Salesforce patterns, migration approaches, governance, and adoption plans.
• Conduct business process analysis, needs assessments, and preliminary cost/benefit analysis.

Benefits

• Market competitive pay; the stated pay range is $150,000–$176,000, and the position is bonus and LTI eligible.
• Extensive paid time off and 9 additional holidays.
• Healthcare, dental, and vision benefits.
• Long- and short-term disability coverage.
• 401(k) with company match.
• Maternity and paternity leave.
• Add-on benefits and discounts, including programs such as pet insurance.
• Tuition reimbursement and continued education programs.
• Opportunities for advancement in a stable long-term career.

What This Job Offers

• Job Type: Full-time
• Career Level: Director