Salesforce Platform Owner

Brooklyn Sports & Entertainment•Brooklyn, NY

4d•Onsite

About The Position

Brooklyn Sports & Entertainment is hiring a Salesforce Platform Owner to lead the architecture, hands-on development, and technical management of its Salesforce platform and connected commercial technologies. The role is responsible for building intuitive, reliable, and scalable systems that improve productivity, support revenue generation, and enable data-driven decisions across the company’s commercial teams. Reporting to the Head of Sales Enablement & Analytics, the Platform Owner will be the primary technical owner of Salesforce. This hands-on individual contributor role combines advanced development with technical leadership, covering architecture, data models, integrations, development standards, DevOps, platform reliability, and user-centered applications and workflows. The owner will personally develop solutions, set technical standards, review work from external development partners, and collaborate with IT, enterprise data, Sales Enablement & Analytics, and commercial business leaders. The role will also assess Salesforce capabilities, AI, and automation for opportunities to improve operations and support company growth.

Requirements

At least 5 years of hands-on Salesforce experience, including significant experience in a Salesforce architect, lead developer, or platform ownership role.
Advanced proficiency in Apex, Lightning Web Components, SOQL, and Flow, including governor limits, bulkification, automated testing, and code quality standards.
Experience designing and maintaining complex Salesforce data models, sharing architecture, security configurations, and enterprise-scale solutions.
Hands-on experience with source-driven development, Git, Salesforce CLI, CI/CD pipelines, and release management tools such as Salesforce DevOps Center or equivalent platforms.
Strong understanding of Salesforce platform architecture, performance optimization, technical governance, and production support.
Experience designing, implementing, and supporting integrations using REST and SOAP APIs, platform events, middleware, and data warehouse technologies.
Experience building Salesforce applications and interfaces using Lightning App Builder, Dynamic Forms, and Salesforce Lightning Design System.
Experience reviewing code, establishing development standards, and providing technical direction to external development partners or consultants.
Strong analytical and problem-solving skills, sound architectural judgment, and ability to manage competing priorities.
Excellent written and verbal communication skills, including the ability to explain technical concepts and architectural decisions to non-technical stakeholders.
Ability to work independently and collaborate effectively with commercial, technology, and data teams.
Bachelor’s degree in computer science, information systems, or a related field, or equivalent practical experience.
Proactive, accountable, and able to take ownership of platform performance, reliability, and continuous improvement.
Strategic thinker able to balance long-term architecture decisions with immediate business needs.
Hands-on builder who values technical excellence and intuitive user experiences.
Collaborative and persuasive partner able to challenge assumptions, communicate tradeoffs, and influence decisions.
Curious and adaptable learner who embraces emerging technologies and seeks opportunities to improve.
Commercially minded problem solver who understands how technology supports employee productivity, customer relations, and revenue growth.

Nice To Haves

Salesforce certifications such as Platform Developer II, Application Architect, or Platform Sharing and Visibility Architect.
Experience with Salesforce Data 360, Agentforce, CRM Analytics, Slack platform development, or AI-assisted development tools.
Familiarity with commercial enablement technologies such as ZoomInfo, Zoom Phone for Salesforce, Ambition, LinkedIn Sales Navigator, or similar platforms.
Experience in sports, live entertainment, hospitality, or another high-volume commercial environment.

Responsibilities

Own the Salesforce platform end to end, including its architecture, data models, security configurations, governance standards, and long-term technical roadmap.
Develop Salesforce solutions using Apex, Lightning Web Components, SOQL, Flow, and integrations, meeting standards for performance, maintainability, and user experience.
Build and manage an AI-assisted development practice while maintaining quality, security, and reliability standards.
Own Salesforce DevOps and release management, including source control, CI/CD pipelines, sandbox strategy, deployment procedures, testing, and production change management.
Monitor platform performance and reliability, and identify and resolve flow errors, automation conflicts, Apex limitations, integration issues, and other technical challenges.
Lead the design and continuous improvement of Salesforce applications and workflows, establishing user experience standards and using Lightning App Builder, Dynamic Forms, and Salesforce Lightning Design System.
Partner with commercial teams and Sales Enablement & Analytics to understand business processes and develop solutions that improve productivity, data quality, and revenue-generating activities.
Oversee Salesforce integrations with commercial enablement, ticketing, marketing, data warehouse, and partner technologies, working with IT and enterprise data teams to ensure secure, reliable, and scalable connectivity.
Advise on Salesforce capabilities by evaluating product releases, emerging technologies, and AI-driven solutions and recommending investments and innovations.
Maintain technical documentation, architecture standards, and platform governance practices.
Provide technical leadership to internal stakeholders and external development partners by establishing development standards, reviewing technical deliverables, and ensuring quality, security, and scalability.
Attend games and other events on evenings, weekends, and holidays when expected, and be available outside standard business hours as needed for critical releases, production issues, and business needs.