Salesforce Platform Analyst

Battelle•Columbus, VA

5d•$81,600 - $116,300•Hybrid

About The Position

Battelle delivers when others can’t. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency. We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply. Job Summary At Battelle, you'll have the opportunity to do more than develop software—you'll help transform complex business challenges into innovative technology solutions that drive mission-critical outcomes across the organization. As a Salesforce Platform Analyst, you'll work at the intersection of business and technology, partnering with stakeholders to design, build, and optimize enterprise applications that improve how work gets done. As a Salesforce Platform Analyst, the selected individual will configure, deliver and support Salesforce solutions across Sales Cloud, Marketing Cloud and integrated applications to support high-priority Sales and Marketing processes. Working closely with process owners, the analyst learns and understands business requirements, analyzes available data, and determines the optimal technical solution. This role serves as a critical bridge between business and technology teams, translating business needs into actionable technical requirements and delivering solutions from initial concept through post-production support. This position is a hybrid opportunity located in our corporate offices in either Columbus, OH or Crystal City, VA.

Requirements

Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related discipline; five years of experience as developer; or an equivalent combination of education and experience
3+ years of experience designing, customizing, implementing, integrating, and supporting Salesforce solutions, including Sales Cloud, and Marketing Cloud, or related Salesforce technologies in an enterprise environment
Hands-on experience developing Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, Salesforce Flow, SOQL, and REST/SOAP APIs
Experience designing and implementing integrations between Salesforce and other enterprise platforms, including ERP, data warehouse, identity management, and cloud-based solutions
Experience with application lifecycle management, source control, CI/CD pipelines, testing, deployment automation, and release management for Salesforce solutions
Strong understanding of enterprise application architecture, security, data modeling, governance, and platform best practices
Ability to work closely with business stakeholders to gather requirements, analyze processes, and translate business needs into scalable technical solutions
Applicants must have authorization to work in the United States. We are unable to sponsor or take over sponsorship of any employment Visa at this time.

Nice To Haves

Experience with Microsoft Power Platform technologies, including Power Apps, Power Automate, Copilot Studio, Dataverse, and Power BI
Salesforce certifications such as Platform Developer I/II, Application Architect, System Architect, Administrator, or related credentials
Background supporting, developing, and migrating Microsoft Power Platform / Dynamics 365 solutions
Experience with commercial ERP systems and enterprise application integrations
Experience working in hybrid Salesforce and Microsoft application ecosystems
Background that would not preclude the granting of a security clearance

Responsibilities

Configure and Administer Sales Cloud and Marketing Cloud; own the Salesforce security model, managing user provisioning, licenses, profiles, permission sets, roles, and multi-factor authentication.
Develop proof-of-concepts to validate understanding of complex business requirements, iterating to refine and finalize solution design
Extend the platform with programmatic solutions where declarative options are insufficient (AMPscript, SSJS, Apex invocable actions, LWC), partnering with developers on more complex code
Manage configuration changes and deployments through a controlled release process (sandboxes, change sets, or CI/CD tooling) in alignment with architectural, governance, and information security requirements
Build and maintain reports, dashboards, and Marketing Cloud analytics to support sales and marketing leadership
Facilitate information-gathering sessions with sales, marketing, and process owners to analyze processes, identify challenges, and surface opportunities for improvement
Translate business requirements into user stories and actionable configuration tasks with clear acceptance criteria
Evaluate configure-vs.-customize-vs.-AppExchange options and develop best-fit recommendations to address process and systems gaps
Develop detailed estimates for schedule, labor, and contractor needs
Adhere to project management methodology and produce all required artifacts and documentation.
Support end-users following deployment, participate in continuous improvement initiatives, and provide consultation and guidance to stakeholders.