Director, Sales & Merchandising - San Jose

Grocery Outlet Career•San Jose, CA

About The Position

The Director, Sales & Merchandising develops and coaches Independent Owner/Operators (IOs) of Grocery Outlet stores within an assigned region. The role supports Operators in store sales and merchandising, store appearance, marketing, and profitable business growth, while fostering productive relationships between Operators and Grocery Outlet Inc. The Director reports to the VP - Sales & Merchandising.

Requirements

A degree or equivalent combination of education and experience.
At least 5 years of retail management experience.
Reside in the San Jose area.
Ability to read, analyze, and interpret financial statements, government regulations, and legal documents.
Ability to write presentations and present information effectively to various levels of leadership.
Ability to solve practical problems where only limited standardization exists.
Proven experience and demonstrated knowledge in merchandising.
Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to deal tactfully and effectively with all Owner/Operators and coworkers.
Mastery of partnering and influencing competencies.
Proficiency in MS Office, including Excel, Word, and PowerPoint.
Willingness and ability to travel 50–70% to stores, regional meetings, and corporate offices.

Nice To Haves

At least 3 years in a multi-unit role.
Knowledge of the retail food business, including perishable foods.

Responsibilities

Support IOs in enhancing and developing the Owner-Operator model.
Develop an annual business plan with the Operator.
Foster the relationship between the Operator and Grocery Outlet Inc.
Encourage Operator participation in open dialogue to improve store profitability and success.
Support execution of chain, regional, and local marketing efforts.
Assist in developing new sales and merchandising strategies.
Evaluate regional and store performance.
Review all elements of the Store Performance Scorecard and coach or recognize Operators when improvement is needed or performance is achieved.
Raise performance standards and ensure proper presentation, merchandising, and pricing of GOI inventory.
Monitor and address product handling policies and procedures.
Assist Operators in complying with federal, state, and local laws and regulations.
Evaluate the readiness of Aspiring Operators in Training (AOTs).