Sales Lead - San Jose

Salvation Army Careers•San Jose, CA

9d•Onsite

About The Position

The Sales Lead supports the Store Manager in the daily operation of The Salvation Army San Jose Thrift Store, which supports the Adult Rehabilitation Program. The role helps provide customers and donors with a positive experience, maintain organized and well-merchandised stores, and meet sales and income budgets while managing expenses to maximize profitability. The Sales Lead also helps create a positive, mentoring environment for rehabilitation program participants through effective Work Therapy Assignments and collaboration with program staff. The position may assume responsibility for store operations when the Store Manager and/or Assistant Manager are absent, including personnel, cash handling, security, scheduling, and safety. The Sales Lead may be transferred or relocated to other stores based on business needs. Store operations run seven days per week, and schedules are determined by management; flexibility is required to ensure adequate coverage, including possible evening, weekend, and holiday shifts.

Requirements

High school diploma or GED.
At least one year of previous retail experience.
Pass a background check that includes criminal history and the Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to work a flexible schedule to ensure store coverage, potentially including evenings, weekends, and holidays.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis; handle repetitive-motion tasks; and grasp, push, and pull objects.
Ability to lift up to 50 pounds.

Nice To Haves

Supervisory experience.

Responsibilities

Partner with the Store Manager in daily operations, including opening and closing, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager is absent, and discuss concerns with the District Sales Manager.
Assist the Store Manager in monitoring and analyzing key performance indicators to drive sales and profitability against budgets and goals.
When both the Store Manager and Assistant Manager are absent, schedule store employees to ensure coverage in the store and donation center; coordinate morning and shift-change meetings; coach, train, and develop employees; and process paperwork in accordance with review standards, especially time-and-attendance requirements.
Maintain high customer and donor satisfaction through excellent service, community relations, and strategies that improve the customer experience.
Support the Store Manager in ensuring back-room processors and warehouse associates work effectively and meet daily processing goals.
Supervise, support, and report on the conduct of program beneficiaries when Work Therapy Assignments are in place at the store.
When the Store Manager and Assistant Manager are absent, protect and secure store currency, inventory, and property, including safe funds, daily cash-deposit logs, bank deposits, merchandise, equipment, and the building.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Establish and maintain safety measures consistent with ARC policy and government regulations; immediately report safety issues and incidents; and assist with mandatory weekly store meetings and records.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
May transfer or relocate to other stores based on business needs.