Director, Safety & Security

ESA Management • Charlotte, NC

3d • Remote

About The Position

The Director, Safety & Security ensures a common understanding of threats, risks, incidents, and crisis management matters, and coordinates the execution of crisis management plans and actions. The role liaises with hotel management teams, regional asset managers, risk management, and guest relations on safety and security matters, and serves as a primary contact and resource for assigned hotels.

The Director monitors risk intelligence, shares information about potential threats that could directly affect hotel operations, and provides reporting on threat assessments, risk mitigation, incident trends, and crisis management. The position supports implementation of policies and compliance programs, provides or assists with virtual and in-person training, ensures hotels can access relevant information and tools, and coordinates with governmental agencies and law enforcement as needed and in accordance with company policies.

The role also develops and implements strategic plans, analyzes data to inform decisions, conducts in-depth investigations, and builds the capabilities of hotel and HSC teams through training, procedures, and professional development. This is a remote position requiring access to a major airport, with up to 75% travel. Colorado, Utah, and Arizona are preferred locations.

Requirements

• 10+ years of Safety & Security experience.
• Bachelor's degree or diploma in a related field.
• Proficiency with Microsoft products, including Word, Excel, and PowerPoint.
• Knowledge of regulatory standards applicable to hotels, including safety regulations, fire codes, building and construction codes, and security codes.
• Excellent oral and written communication skills, including the ability to present, speak publicly, communicate, and negotiate with varied internal and external constituencies.
• Ability to develop strategies and solutions in the context of company business objectives.
• Ability to analyze data and make strategic and tactical decisions.
• Absolute discretion and confidentiality regarding sensitive information.
• Strong problem-solving skills, including addressing issues collaboratively and proactively identifying and preventing potential problems.
• Ability to make decisions, work independently, and complete in-depth investigations.
• Ability to assimilate new concepts and practices and provide effective training.
• Ability to manage time effectively, meet agreed deadlines, and identify delays and obstacles.
• Position requires up to 75% travel and access to a major airport.

Nice To Haves

• Previous hotel safety experience.
• Law enforcement, public safety, fire department, or military experience.
• Ability to speak and write in Spanish.
• Colorado, Utah, or Arizona location preferred.

Responsibilities

• Coordinate execution of crisis management plans and actions.
• Liaise with hotel management teams, regional asset managers, risk management, and guest relations on safety and security matters.
• Provide on-the-job training, policies and procedures, departmental training topics, and professional development to field and HSC teams.
• Evaluate opportunities strategically and develop, prioritize, and implement plans aligned with the organization's strategic goals.
• Monitor sources of risk intelligence and share information about potential threats that could directly impact hotel operations with leadership and relevant stakeholders.
• Provide reporting on threat assessments, risk mitigation, incident-reporting trends, and crisis management for assigned hotels.
• Serve as a primary contact for hotel management teams seeking advice on safety and security matters and action plans.
• Ensure implementation of policy and compliance programs.
• Assist with virtual and in-person training related to the safety and security program.
• Ensure hotels have access to safety and security information sources and tools.
• Serve as a primary contact under the crisis management plan for assigned hotels.
• Communicate and develop relationships with governmental agencies on safety matters involving hotels as needed.
• Assist hotel management teams in responding to law-enforcement inquiries in compliance with company policies.
• Analyze data to support strategic and tactical decisions.
• Conduct in-depth investigations and work independently when needed.
• Manage time, meet mutually agreed deadlines, and flag delays and obstacles.
• Motivate and inspire hotel leaders and employees, and seek innovative solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director