Director, Security and Safety

Four Seasons•Chicago, IL

1d•Onsite

About The Position

Four Seasons Hotel Chicago is seeking a dynamic and experienced Director of Security to lead hotel safety, security, risk management, and emergency preparedness. The role protects guests, employees, visitors, and property through proactive leadership, regulatory compliance, incident management, and the development of a strong property-wide culture of safety and security. The Director manages and develops the Security team and oversees security and life-safety programs, emergency response, crisis management, investigations, audits, security systems, and regulatory compliance. The position partners with hotel leadership and external agencies, supports VIP guests and special events, and manages departmental budgets, staffing, equipment, and resources.

Requirements

Current or recent experience as a Director of Security within a luxury hotel environment.
Proven experience managing complex security operations involving VIPs, high-net-worth individuals, diplomats, and international guests.
Strong knowledge of security operations, occupational health and safety, fire and life safety, emergency preparedness, and risk management.
Experience leading crisis management and emergency response situations.
Strong understanding of CCTV operations, access control systems, investigations, and asset protection.
Experience conducting audits, inspections, risk assessments, and incident investigations.
Excellent leadership, communication, and stakeholder-management skills.
Strong commercial awareness and operational decision-making abilities.
High levels of integrity, professionalism, discretion, and confidentiality.
Excellent spoken and written English.
Valid U.S. work authorization.

Nice To Haves

Previous Police, Military, Government Security, Corporate Security, or Luxury Hospitality Security experience is highly advantageous.

Responsibilities

Lead hotel security, safety, and risk management operations to protect guests, employees, visitors, and property.
Manage and develop the Security team, including hiring, training, scheduling, coaching, and performance management.
Develop and implement security, life-safety, emergency-response, and business-continuity programs.
Lead emergency preparedness, crisis management, investigations, and incident response.
Oversee fire and life-safety programs, including compliance, drills, inspections, and evacuation procedures.
Conduct risk assessments, security audits, and safety inspections, and identify and mitigate potential risks.
Manage CCTV, access control, alarm systems, and key-control procedures.
Investigate security incidents, workplace injuries, accidents, and other safety-related events, and implement corrective actions.
Ensure compliance with applicable laws, regulations, OSHA requirements, and company standards.
Partner with hotel leadership to provide guidance on security, safety, and risk management.
Serve as the primary liaison with law enforcement, emergency services, and regulatory agencies.
Support VIP guests, special events, and operational planning through security assessments and protection measures.
Manage departmental budgets, staffing levels, equipment, and operational resources.
Promote a culture of safety, accountability, and exceptional guest service throughout the property.