Director, Security and Safety

Four Seasons Hotels and Resorts•Chicago, IL

2d•$95,000 - $105,000•Onsite

About The Position

Four Seasons Hotel Chicago is seeking a dynamic and experienced Director of Security to lead hotel safety, security, risk management, and emergency preparedness. The position protects guests, employees, visitors, and property through proactive leadership, regulatory compliance, incident management, and the development of a strong culture of safety and security. The Director leads hotel security and safety operations, manages and develops the Security team, and establishes security, life safety, emergency response, and business continuity programs. The role oversees crisis management, investigations, fire and life safety compliance, security systems, risk assessments, and incident response. It partners with hotel leadership and serves as the primary liaison with law enforcement, emergency services, and regulatory agencies. The Director also supports VIP guests and special events, manages departmental budgets and resources, and promotes safety, accountability, and exceptional guest service. The hotel is a 345-room luxury property in Chicago near the Magnificent Mile, with a spa and Adorn Restaurant and Bar. Candidates must have valid U.S. work authorization. Internal Four Seasons employees may be eligible for L-1A visa sponsorship, subject to eligibility.

Requirements

Current or recent experience as a Director of Security within a luxury hotel environment.
Proven experience managing complex security operations involving VIPs, high net worth individuals, diplomats, and international guests.
Strong knowledge of security operations, occupational health and safety, fire and life safety, emergency preparedness, and risk management.
Experience leading crisis management and emergency response situations.
Strong understanding of CCTV operations, access control systems, investigations, and asset protection.
Experience conducting audits, inspections, risk assessments, and incident investigations.
Excellent leadership, communication, and stakeholder management skills.
Strong commercial awareness and operational decision-making abilities.
High levels of integrity, professionalism, discretion, and confidentiality.
Excellent spoken and written English.
Valid work authorization for the U.S.

Nice To Haves

Previous Police, Military, Government Security, Corporate Security, or Luxury Hospitality Security experience is highly advantageous.

Responsibilities

Lead hotel security, safety, and risk management operations to protect guests, employees, visitors, and property.
Manage and develop the Security team, including hiring, training, scheduling, coaching, and performance management.
Develop and implement security, life safety, emergency response, and business continuity programs.
Lead emergency preparedness, crisis management, investigations, and incident response activities.
Oversee fire and life safety programs, including compliance, drills, inspections, and evacuation procedures.
Conduct risk assessments, security audits, and safety inspections to identify and mitigate risks.
Manage CCTV, access control, alarm systems, and key control procedures.
Investigate security incidents, workplace injuries, accidents, and other safety-related events, and implement corrective actions as needed.
Ensure compliance with applicable laws, regulations, OSHA requirements, and company standards.
Partner with hotel leadership to provide guidance on security, safety, and risk management.
Serve as the primary liaison with law enforcement, emergency services, and regulatory agencies.
Support VIP guests, special events, and operational planning through security assessments and protection measures.
Manage departmental budgets, staffing levels, equipment, and operational resources.
Promote a culture of safety, accountability, and exceptional guest service throughout the property.