Director of Safety and Security

Rip City•Portland, OR

About The Position

Rip City Management is seeking a strategic, people-focused security leader to lead the strategy, people, and programs that keep the Rose Quarter a safe and welcoming sports and entertainment destination. The Director oversees 24/7 facility security and event security operations across Moda Center, Veterans Memorial Coliseum, and the Rose Quarter Commons, protecting guests, employees, athletes, artists, partners, facilities, and assets. The role leads security operations for a variety of events and develops the department’s people, training, policies, procedures, and operating standards. It is responsible for emergency preparedness, risk management, security technology and systems, incident reporting and investigations, vendor relationships, agency partnerships, staffing, and budget oversight. The Director is expected to foster an inclusive, accountable culture and continuously improve security practices and performance.

Requirements

At least 5 years of experience in corporate security, law enforcement, sports and entertainment security, or a related field.
Demonstrated management or supervisory experience in security.
Proven ability to build, lead, and develop high-performing teams and foster accountability, collaboration, and continuous improvement.
Strong interpersonal, communication, and relationship-building skills, including the ability to collaborate across diverse teams and maintain professionalism in high-pressure situations.
Experience developing or leading emergency preparedness programs, including drills, exercises, and response planning, and conducting investigations.
Strong written communication and reporting skills, including preparing accurate, thorough reports and communicating sensitive information appropriately to senior leadership.
Sound judgment, discretion, and ability to handle confidential information with integrity.
Ability to regularly work evenings and weekends within a flexible schedule.
Proficiency with software applications including Word, Excel, Outlook, video management systems, and sports and entertainment databases.
Commitment to developing a diverse and inclusive environment.

Nice To Haves

Active membership in security-related organizations that discuss and monitor current security industry trends and methodologies.
Knowledge of Genetec Software.

Responsibilities

Provide leadership and oversight for security operations across Rose Quarter events, including Trail Blazers games, hockey games, concerts, trade shows, and other large-scale events.
Oversee the event security vendor relationship, set expectations, drive continuous improvement, and ensure accountability.
Partner with artist security teams to develop and execute concert security plans.
Lead and evolve department training and development programs in partnership with Managers and Supervisors.
Foster a positive, inclusive, and accountable culture within the Facility Security team and serve as a visible leader.
Build and maintain partnerships with local, state, and federal law enforcement, emergency responders, and life safety agencies.
Identify security vulnerabilities, assess risks, and establish strategies, standards, and controls to mitigate threats and strengthen campus-wide safety.
Lead and maintain the Rose Quarter Emergency Management program and ensure employees understand emergency policies and response procedures.
Plan and oversee preparedness exercises, including evacuation drills, tabletop exercises, and field training.
Champion security technologies, industry best practices, and security management strategies.
Ensure compliance with NBA Arena Security Procedures & Guidelines and continually elevate department performance.
Oversee security incident reporting and documentation, including injuries and accidents, and ensure accurate, complete, and timely communication to appropriate parties.
Lead and conduct critical investigations as needed.
Oversee the administration and operation of physical security systems, including access control, video surveillance, alarms, and fire panels; ensure timely responses to activations and appropriate documentation.
Lead recruiting, hiring, development, and performance management of full-time and part-time security personnel.
Oversee the department budget, develop financial forecasts, and identify expense optimization opportunities while maintaining service and operational effectiveness.