Director of Security & Safety

Marriott•Houston, TX

10d•$79,000 - $105,000

About The Position

Manages daily security and loss prevention operations, including protecting property assets, employees, and guests, as well as accident and fire prevention and response. Ensures all areas of the property are safe and secure and maintains logs, certifications, and documents required by law and Standard Operating Procedures. Works to improve guest and employee satisfaction while maximizing the department’s financial performance. The role leads security and loss prevention teams, oversees emergency procedures, investigations, patrols, risk controls, incident documentation, and timely access to medical attention. It also supports employee development and performance management, handles guest and employee concerns, maintains first aid and CPR certifications for Loss Prevention officers, and develops working relationships with local law enforcement. The position requires either a high school diploma or GED and four years of relevant experience, or a two-year degree in Criminal Justice or a related major and two years of relevant experience.

Requirements

High school diploma or GED and four years of experience in security/loss prevention or a related professional area; alternatively, a two-year degree from an accredited university in Criminal Justice or a related major and two years of relevant experience.
Maintain first aid and CPR certifications required for Loss Prevention officers.

Responsibilities

Assist in developing and implementing emergency procedures.
Investigate losses of property assets and refer matters to appropriate management for disposition.
Deploy security staff to monitor and protect property assets effectively.
Follow Corporate Loss Prevention safety and security management guidelines and procedures.
Conduct periodic patrols of the property and parking areas and maintain required reports and documentation.
Recognize team successes and contributions.
Handle complaints, disputes, grievances, and conflicts.
Identify physical hazards and unsafe work practices and recommend ways to minimize them.
Implement action plans to monitor and control risk.
Provide means for obtaining necessary medical attention in a timely manner.
Attend pre- and post-convention and weekly forecast meetings to understand group needs and communicate relevant information to Loss Prevention officers.
Communicate safety procedures and codes, ensure employee understanding, and monitor related processes and procedures.
Build trust, respect, and cooperation among team members; coach and mentor employees and support their development.
Set performance standards, provide guidance to subordinates, and monitor performance.
Provide personal assistance, medical attention, emotional support, or other personal care when needed.
Model appropriate behavior and solicit employee feedback to address employee concerns.
Work to improve service performance and use interpersonal and communication skills to lead, influence, and encourage others.
Promote guest hospitality, excellent customer service, and a positive atmosphere for guest relations; empower employees to deliver strong service and meet quality standards and customer expectations.
Include guest safety and satisfaction in departmental meetings, with a focus on continuous improvement.
Help minimize accident-claim costs through claims management.
Refer issues to Human Resources as necessary.
Complete documentation and report employee accidents and general liability incidents to the Claims Reporting Service.
Conduct hourly employee performance appraisals and complete disciplinary procedures and documentation in accordance with applicable procedures; support the Peer Review Process.
Administer property policies fairly and consistently.
Maintain first aid and CPR certifications required for Loss Prevention officers.
Handle guest problems and complaints and provide service intended to promote customer satisfaction and retention.
Identify training needs, develop educational or training programs, and teach or instruct others.
Analyze information and results to select solutions and solve problems.
Develop and maintain working relationships with local law enforcement authorities.
Timely inform or update executives, peers, and subordinates on relevant information, and communicate with supervisors, coworkers, and subordinates by telephone, in writing, by email, or in person.