Assistant Director of Safety & Security

ASM Global•Houston, TX

5d•Onsite

About The Position

Legends Global is seeking an Assistant Director of Safety and Security at Reliant Park in Houston, Texas. The role supports the Director in coordinating day-to-day safety and security operations across the facility and provides operational direction to in-house security and safety personnel during daily operations and events. The position includes supporting physical security systems, access and badging operations, personnel management, security protocols, emergency preparedness, event vulnerability assessment, investigations, safety compliance, vendor and contract activities, departmental budgeting, reporting, and coordination with internal teams and public safety partners. The position may act as Director of the Safety & Security Department when the Director is absent and assumes functional supervision of assigned armed guards and local law enforcement in the Director’s absence. Work takes place inside and outside the building, as required by events, and may involve adverse conditions. Extended or irregular hours, including nights, weekends, and holidays, are required.

Requirements

Bachelor’s degree from an accredited four-year college or university in Security Management, Criminal Justice, or a related field.
Five years of related experience in facility management; experience in a convention center, stadium, or arena is preferred.
Five years of prior public safety experience in police or fire.
Excellent communication, interpersonal, and organizational skills.
Ability to anticipate problems and implement immediate corrective action.
Considerable knowledge of security protocols and emergency management.
Considerable knowledge of safety regulations and applicable federal, state, and local laws and regulations.
Trained crowd manager and trained in all security search procedures.
Ability to respond promptly and decisively to crowd-control or crowd-management situations during crises.
Thorough knowledge of physical security systems, including CCTV, fire alarm systems, access control systems, and incident management systems.
Ability to support management of subordinate supervisors in the Security and Safety departments.
Ability to follow oral and written instructions and communicate effectively orally and in writing.
Ability to organize and prioritize work to meet deadlines.
Ability to work independently while exercising sound judgment, initiative, and appropriate escalation to department and Park leadership.
Ability to work in a fast-paced environment, recognize issues, and develop practical solutions.
Ability to work effectively under pressure and/or stringent schedules and produce accurate results.
Flexibility and ability to adjust to situations as they occur.
Ability to operate a personal computer using Windows, Mac, Adobe, Word, Excel, and other standard office equipment.
Must be licensed to operate a motor vehicle in the United States.
The position requires work inside and outside the building and some exposure to adverse conditions.
Regularly required to move around the facility, stand for long hours during events, talk, and hear.

Nice To Haves

Three years of supervisory experience preferred.
OSHA 30 certification preferred.
Knowledge of public assembly facility management, security best practices, and contract management.
Experience with the Genetec Security Desk platform and security analytics platforms preferred.

Responsibilities

Assist with oversight of on-site physical security systems, including camera systems, access control, and security software.
Support administration of the badging system and review venue access requests according to established procedures.
Assist with hiring, training, scheduling, coaching, disciplining, and supervising Security and Safety staff.
Assist in developing, implementing, and updating property security protocols and procedures, and maintain knowledge of security and safety best practices.
Maintain collaborative relationships with government entities and public safety partners, including Police, Fire, EMS, the FBI, and the Fusion Center.
Coordinate with City and County officials on emergency response procedures and support liaison activities with police officials and first responders.
Maintain up-to-date knowledge of security monitoring protocols, including social media.
Help improve the facility’s loss prevention program and compile relevant accident and incident statistics with the legal department.
Work with internal service partners to provide security and safety standards and monitor event vulnerabilities.
Support the emergency storm team by maintaining protocols, assignments, and readiness tasks.
Assist in leading security tabletop exercises and applicable training for Reliant Park and its partners.
Coordinate with Marketing on media entry into the building before, during, or immediately following events.
Assist with contract administration for 24 Hour Security Services and third-party safety inspections; support supplier contract and agreement negotiations.
Research and recommend equipment, materials, and supplies for security planning.
Assist in preparing Security and Safety department budgets, forecasts, and estimated expenses.
Maintain a proper image and generate positive public relations with patrons and staff.
Support compliance with local, state, and federal safety guidelines, laws, and ordinances, and assist with Legends Global corporate Safety Programs for staff and contractors.
Ensure the Safety and Compliance Manager is actively involved in the Contractor Safety Program, including annual contractor safety briefings and meetings.
Review schedules and assign tasks to Security and Safety Teams in coordination with department leadership and the Director.
Prepare monthly event activity reports for the Director of Safety and Security, General Manager, and Assistant General Manager.
Review 24/7 Investigative Reports for accuracy, grammar, and relevance.
Assist the Director in developing Security and Safety department policies and procedures, monitoring compliance, and addressing Safety Act standards.
Conduct misconduct investigations as directed by the Director.
Help ensure compliance with applicable codes, laws, ordinances, policies, procedures, risk management practices, safety precautions, rules, regulations, and emergency procedures.
Recommend innovative methods and technology to improve the Security and Safety departments.
Perform other duties as assigned.
Carry out delegated supervisory responsibilities in accordance with policies and applicable laws, including assisting with employee interviews, hiring, training, work direction, performance evaluation, complaint handling, and problem resolution in coordination with department leadership.
Assume functional supervision of Securitas Armed Guards and/or local law enforcement assigned to Reliant Park in the Director’s absence.
Act as Director of the Safety & Security Department in the Director’s absence.
Train, counsel, coach, and discipline subordinates as necessary and complete subordinate performance reviews, including quarterlies, as needed.
Serve as Manager on Duty as required.
Work extended and/or irregular hours, including nights, weekends, and holidays.