Director, Program Administration & Evaluation

United Way of New York City•New York, NY

1d•$80,874 - $91,424•Hybrid

About The Position

The Director, Program Administration and Evaluation, Atlas HOPE, Justice & Opportunity, reports to the Senior Director of Atlas HOPE, Justice & Opportunity. The Director provides leadership and direction for programs involving workforce development, education, transitional employment, financial literacy, and entrepreneurship through an equity- and trauma-informed lens. With a particular focus on the Atlas Workforce program, launched in partnership with the Office of Neighborhood Safety, the Director designs and oversees career pathways and the stage advancement model, identifies employer and education partnerships, and provides technical support to colleagues, providers, and employer partners. The role also advises and advocates for approaches and policy changes that reduce employment barriers for populations at risk of violence and criminal-legal system involvement. The Director leads program operations and continuous quality improvement across the program’s coordinating agency and implementing providers. This includes identifying and addressing performance gaps; overseeing training and technical assistance; monitoring program fidelity and quality through observation and data; coaching providers; developing partner capacity; managing interventions; supporting day-to-day program management; and improving career pathways and stage advancement. The role develops and delivers accessible training and curricula, maintains a Learning Management System, supports employer-partner onboarding and transitional job providers, and establishes safety protocols and procedures for the workforce component. The Director collaborates with UWNYC Finance and Legal/Administration staff on procurement, contract compliance, payments, and grant-related information, and with Marketing & Communications on program materials and media efforts. The Director may supervise other Justice & Opportunity Unit members. The role also leads external stakeholder meetings, represents Justice & Opportunity in the workforce development community, manages relationships with government and community-based partners, and strengthens connections across the community violence intervention ecosystem. UWNYC is presently on a hybrid/in-person work schedule. The salary is described as within the Director salary range, with the final determination dependent on the candidate’s education, skills, and experience.

Requirements

Bachelor’s degree in criminal justice, public policy, or a related field.
At least five years of experience in program management, strategic relationship building, or performance intervention.
Experience with large-scale community-based program implementation.
Strong verbal and written communication skills and exceptional attention to detail.
Ability to coordinate and communicate across departments.
Highly developed interpersonal and communication skills and ability to build partnerships.
Ability to work independently and collaboratively as part of a team.
Excellent writing, editing, verbal, and presentation skills.
Ability to translate strategic thinking into action plans and results.
Experience building, leading, and mentoring internal and external teams of program specialists.
Excellent judgment and creative problem-solving skills.
Management skills, including the ability to manage budget priorities.
Passion for UWNYC’s mission, vision, and accomplishments.

Nice To Haves

Master’s degree in criminal justice, public policy, or a related field, with at least three years of experience in program management, strategic relationship building, or performance intervention.
Deep understanding of criminal justice systems, stakeholders, agencies, and providers; New York City context preferred.

Responsibilities

Identify, develop, and implement strategies to address performance gaps across all program phases within UWNYC and implementing provider agencies.
Provide strategic direction, management, oversight, and leadership for the development and delivery of training and technical assistance.
Conduct on-site program observations, assess performance against standards, provide feedback, and develop tools and protocols for monitoring program fidelity and quality.
Coach implementing partner staff and co-design performance interventions with providers.
Identify capacity-building opportunities for partner organizations and community areas, and coordinate resources and support to address needs.
Support staff and partners in achieving outcomes through strategic planning, adaptive management, systems strengthening, adult learning, problem solving, communications, and knowledge management.
Manage performance interventions through completion, assess their impact, and adjust them based on standards.
Support day-to-day management of the Atlas HOPE initiative.
Coordinate and deliver in-person and virtual training and create accessible, relevant curricula for diverse adult learners.
Maintain a Learning Management System for storing and retrieving knowledge and supporting understanding, productivity, and collaboration.
Analyze root causes of performance issues, distinguishing skill gaps from staffing, process, and system drivers.
Develop and continuously improve career pathways and the stage advancement model.
Support CBOs in identifying, vetting, and onboarding employer partners.
Support transitional jobs providers and employer partners in maintaining safe, trauma-informed working conditions.
Develop workforce safety protocols and policies and ensure implementing-partner compliance.
Develop and enforce policies and procedures that strengthen the workforce development component.
Support CBOs in identifying work crew assignments consistent with the program model and philosophy.
Build relationships with provider-agency frontline and leadership staff and provide remote and on-site technical assistance and training.
Use observational, quantitative, and qualitative data to assess performance across all four program phases and adjust service delivery as needed.
Share findings, recommendations, and action plans with relevant staff to support continuous quality improvement.
Mentor and support partner organizations and staff, coaching and developing staff to achieve targets and improve knowledge and skills.
Provide capacity-building, community-building, and technical assistance to CBOs and subcontractors as directed.
Partner with staff at various levels to develop and implement strategies addressing performance gaps across UWNYC and provider organizations.
Participate in team and partner meetings as required and undertake other responsibilities as assigned to meet business and operational needs.
Work with Finance and Legal/Administration staff on procurement, contract compliance, payments to CBOs and subcontractors, grant information, and internal support mechanisms.
Work with Marketing & Communications to produce Justice & Opportunity materials, support social and traditional media efforts, and coordinate Atlas Workforce photo and video shoots.
Supervise other members of the Justice & Opportunity Unit as needed.
Lead external stakeholder meetings and convenings, including agenda setting, materials preparation, attendee coordination, and follow-up.
Represent Justice & Opportunity in workforce development coalitions, committees, and conferences in collaboration with leadership.
Support the day-to-day relationship with OCS and coordinate with its leadership, program staff, and contracting and finance staff.
Manage relationships with Atlas Workforce stakeholders and CBO providers.
Work with model experts and provide CBOs with on-the-ground technical assistance, capacity building, and training to ensure model fidelity.
Strengthen connections within the CVI ecosystem and develop Justice & Opportunity’s network by attending relevant events, webinars, conferences, and convenings.