Director, Collaborative Program Administration

Quest Diagnostics•Pittsburgh, PA

1d•Hybrid

About The Position

The Director, Collaborative Program Administration develops and cultivates long-term relationships with key stakeholders at UPMC and Quest Diagnostics Venture, LLC. The role provides objective business support and insights, serves as a collaborative liaison between the organizations, navigates their operational landscapes, manages effort and financial aspects, and advocates for the completion of QDV projects. The position is hybrid, with on-site presence often required at both Quest and UPMC sites. The Director identifies and advances growth and optimization opportunities, builds relationships with business and laboratory leaders, synthesizes data and insights, monitors performance and laboratory trends, and facilitates cross-functional decision-making. The role reports into Quest Diagnostics Venture, LLC, with a strong dotted-line relationship to the VP Laboratory Operations at UPMC. It provides mandatory reports at QDV board meetings, including quarterly updates. Goals and objectives are set by QDV leadership, and annual reviews are conducted jointly. Local and regional travel of 25–30% is required.

Requirements

Minimum of 8–10 years of experience in a high-volume laboratory customer service environment, direct or adjacent.
Global understanding of department functions.
Customer service background with a proven ability to solve problems.
Strong general business acumen, including understanding of financials and metrics such as P&L, pricing, and billing.
Strong presentation skills and executive presence.
Proven track record of gaining access to and building trust with key leaders, and articulating business needs and objectives.
Excellent interpersonal and communication skills, including the ability to communicate complex issues clearly and concisely in writing and verbally.
Ability to understand and articulate strengths, weaknesses, opportunities, and threats in competitive offerings (SWOT analysis).
Local and regional travel availability of 25–30%.

Responsibilities

Identify opportunities and develop strategies, tactics, projects, and resource plans to drive profitable growth of QDV.
Develop relationships with business leaders, laboratory leadership, and key contacts at UPMC and Quest Diagnostics.
Understand the operational workings of UPMC/UPMC HP and Quest Diagnostics/QDV to navigate complex project execution and optimization.
Gather and synthesize relevant data and insights to assess growth and optimization opportunities.
Establish key market and performance indicators as directed by leadership, monitor the relationship, and develop corrective action or remediation when opportunities arise.
Monitor laboratory trends, including technology and reimbursement, to inform strategic planning initiatives.
Create and facilitate cross-functional committees to support decisions needed to adopt growth and optimization initiatives.
Connect regularly with UPMC, QDV, and laboratory leadership to communicate achievements and the value of the role.
Prepare and present quarterly updates at every QDV board meeting and provide mandatory reports at all QDV board meetings.
Manage effort, drive financial aspects, and advocate for completion of projects for Quest Diagnostics Venture, LLC.
Jointly conduct annual reviews.