Director, Collaborative Program Administration

Quest Diagnostics•Pittsburgh, PA

1d•Hybrid

About The Position

The Director, Collaborative Program Administration develops and cultivates long-term relationships with key stakeholders at UPMC and Quest Diagnostics Venture, LLC (QDV). The role serves as a collaborative liaison and a single point of objective business support, helping both organizations navigate operational complexity and providing insights that advance QDV initiatives. It manages effort, drives financial aspects, and advocates for projects through completion. The position is hybrid, with on-site presence often required at Quest and UPMC sites. Local and regional travel is required (25–30%). The role reports into Quest Diagnostics Venture, LLC, with a strong dotted-line relationship to the VP Laboratory Operations at UPMC. It provides mandatory updates at all QDV Board meetings; goals and objectives are determined by QDV leadership, and annual reviews are conducted jointly.

Requirements

Minimum of 8–10 years’ experience in a high-volume laboratory customer service environment, direct or adjacent.
Global understanding of department functions.
Customer service background with a proven ability to solve problems.
Strong general business acumen and understanding of financials and metrics, including P&L, pricing, and billing.
Strong presentation skills and executive presence.
Proven track record of gaining access to and building trust with key leaders.
Ability to articulate business needs and objectives.
Excellent interpersonal and communication skills, including the ability to communicate complex issues clearly and concisely, both written and verbally.
Ability to understand and articulate strengths, weaknesses, opportunities, and threats in competitive offerings (SWOT analysis).
Ability to travel locally and regionally 25–30%.

Responsibilities

Identify new opportunities and develop strategies, tactics, projects, and resource plans to drive profitable QDV growth.
Develop relationships with business and laboratory leadership and key contacts at UPMC and Quest Diagnostics.
Apply an intimate understanding of UPMC and Quest Diagnostics/QDV operations to navigate complex project execution and optimization.
Gather and synthesize relevant data and insights to assess growth and optimization opportunities.
Establish key market and performance indicators, as directed by leadership, to monitor the relationship and develop corrective action or remediation when opportunities arise.
Monitor laboratory trends, including technology and reimbursement, to inform strategic planning.
Create and facilitate cross-functional committees to drive decisions required to adopt growth and optimization initiatives.
Connect regularly with UPMC, QDV, and laboratory leadership to communicate achievements and the value of the role.
Prepare and present quarterly updates at every QDV Board meeting.
Provide mandatory reports at all QDV Board meetings.
Conduct annual reviews jointly with QDV leadership.