Director, Professional Services & Consulting

Zscaler

8d•$199,500 - $285,000•Remote

About The Position

Zscaler is seeking a Director of Professional Services & Consulting – Public Sector to lead and scale professional services delivery across US Federal, State, Local, and Education customers. The role is within Zscaler US Government Solutions, LLC and reports to Customer Success & Professional Services leadership. The director leads a team of technical architects, engagement managers, deployment consultants, project managers, and resident engineers, with accountability for delivery excellence, accelerated time-to-value, services P&L management, partner enablement, and alignment with federal Zero Trust modernization mandates, including OMB M-22-09 and NIST SP 800-207. The director oversees complex Zero Trust platform deployments across federal civilian, defense, intelligence, and SLED agencies. The role includes regional capacity planning, resource utilization, billable margin, backlog retirement, and revenue and headcount forecasting in partnership with FP&A and Operations. The director also serves as a senior escalation point for public sector customer leaders and strategic Federal System Integrators, and works with systems integrators to expand ecosystem delivery capacity and quality while aligning methodologies with applicable security and Zero Trust standards. The company describes its culture as Human + AI and AI-native, emphasizing ownership and collaboration, trust through outcomes and impact, and ongoing feedback. The position calls for an accountable, customer-focused leader who can translate complex architectural and regulatory challenges into actionable plans and lead effectively through government procurement cycles, agency requirements, and organizational change.

Requirements

Demonstrated ability to use modern AI tools and technologies to improve workflow efficiency, delivery execution, and operational productivity.
10+ years of progressive experience leading and scaling Professional Services, Technical Consulting, or Customer Delivery organizations within enterprise software, cloud networking, or cybersecurity.
5+ years of direct people-management experience leading people managers, senior technical consultants, and engagement leads.
Proven track record managing professional services delivery P&Ls, utilization, margins, and capacity models supporting more than $15M in annual services run-rate.
In-depth understanding of the US Public Sector landscape, including federal procurement nuances, prime/subcontractor ecosystems, and standards such as FedRAMP, NIST SP 800-53/207, and DoD SRG.
US citizenship and an active US Government Top Secret security clearance, or a clearance active within the past 24 months.

Nice To Haves

Experience implementing AI-driven delivery frameworks, predictive analytics, or automation methodologies to optimize professional services operations and public sector outcomes.
Deep technical familiarity with SASE, SSE, Zero Trust Network Access (ZTNA), secure web gateway (SWG), and cloud workload protection architectures.
Industry certifications such as CISSP, CISM, PMP, or equivalent enterprise cloud security credentials.
Experience developing and monetizing new service offerings, packaged migration accelerators, and partner-led delivery programs.

Responsibilities

Lead, mentor, and expand a specialized team of delivery consultants, project managers, and resident engineers supporting mission-critical public sector deployments.
Oversee complex Zero Trust platform rollouts across federal civilian, defense, intelligence, and SLED agencies, ensuring delivery on time, within scope, and aligned with mission requirements.
Manage regional capacity planning, resource utilization, billable margin, and backlog retirement.
Partner with FP&A and Operations to accurately forecast revenue and headcount needs.
Serve as the senior escalation point for public sector customer leadership and strategic Federal System Integrators, resolving delivery roadblocks and fostering trusted executive relationships.
Align delivery methodologies with FedRAMP High, DoD IL5, CJIS, and Zero Trust standards.
Collaborate with systems integrators to scale ecosystem delivery capacity and quality.
Drive service delivery excellence, accelerated time-to-value, services P&L management, and partner enablement.