Director of Consulting Services

CGI•Pittsburgh, PA

About The Position

The Director of Consulting Services will lead the growth and management of a strategic financial services portfolio focused on Retail Banking. The role combines business development, consulting leadership, client relationship management, and delivery oversight, with responsibility for identifying and shaping opportunities and helping clients transform, modernize, and optimize critical capabilities. The director will work with senior client leaders and CGI teams, drawing on CGI’s global capabilities, Retail Banking expertise, and investments in AI, agentic technology, and intelligent automation. This high-visibility role offers the opportunity to influence portfolio direction and growth, build executive relationships, develop teams, and oversee complex enterprise-scale initiatives. The position requires accountability for client outcomes, revenue growth, profitability, delivery performance, and member development. Travel may be required to support client relationships, team collaboration, and business development.

Requirements

15+ years of experience in consulting, technology services, or financial services, including progressively responsible leadership roles.
Demonstrated experience building and managing relationships with senior business and technology executives in large, complex organizations.
Proven business development experience identifying opportunities, shaping solutions, developing proposals, and supporting or leading opportunities through closure.
Experience managing and growing a portfolio of client relationships, consulting engagements, or technology services.
Strong understanding of financial services industry business and technology priorities, especially Retail Banking.
Ability to connect client business challenges with technology, consulting, and operational solutions that deliver measurable business outcomes.
Experience providing executive oversight of complex technology or consulting engagements, including client satisfaction, delivery performance, financial performance, and risk management.
Demonstrated leadership experience building, mentoring, and developing high-performing teams.
Excellent executive communication, presentation, negotiation, and relationship management skills.
Ability to operate effectively in a matrixed organization and coordinate capabilities across consulting, technology, operations, industry practices, and global delivery teams.
Bachelor’s degree or equivalent combination of education and relevant professional experience.
Ability to travel as required for client relationships, team collaboration, and business development.

Nice To Haves

Retail Banking industry experience, including knowledge of customer segments, channels, product offerings, and core and support capabilities.
Understanding of Retail Banking areas and advancements including mobile and online banking, voice and call flows, ATM and branch, small business, core banking, ACH, wire, real-time and Zelle payments, customer and product onboarding and servicing, rewards and offers, and related platforms and technologies.
Experience growing consulting relationships with retail and small business banking organizations at top-tier or mid-tier U.S. banks.
Experience leading and selling large-scale transformation and modernization programs within a financial institution.
Understanding of modern technology architectures, APIs, cloud platforms, data, intelligent automation, agentic technology, and AI and their application in financial services.
Experience developing outcome-based, managed services, or alternative commercial models in addition to traditional staff augmentation.
Experience leveraging global delivery models and distributed teams.
Existing relationships or experience working with senior executives at large U.S. financial institutions.

Responsibilities

Build and maintain relationships with senior client business and technology leaders, serving as a trusted advisor and strategic partner.
Understand client priorities, business challenges, technology strategies, and investment plans to identify opportunities for CGI.
Grow the Retail Banking portfolio by identifying, shaping, and progressing consulting and technology opportunities.
Lead opportunity strategy, solution development, proposals, presentations, and commercial discussions with CGI subject matter experts and delivery teams.
Bring Retail Banking industry perspectives, market trends, emerging technologies, and CGI capabilities to client conversations.
Develop and execute sub-account and portfolio growth plans, including pipeline development, revenue objectives, and strategic priorities.
Partner with clients on modernization, transformation, optimization, and agentic initiatives across Retail Banking platforms, channels, payments, processing, reporting, integrations, APIs, data, automation, and AI.
Maintain executive oversight of active engagements to ensure CGI meets commitments and achieves strong client satisfaction.
Work with delivery leaders to manage engagement health, financial performance, staffing, risks, and client expectations.
Identify opportunities to expand CGI relationships across adjacent business and technology organizations.
Build, mentor, and develop high-performing consulting and delivery teams, supporting members’ career growth.
Collaborate across CGI business units, global delivery centers, industry teams, and technology practices to bring CGI capabilities to clients.
Monitor the competitive landscape and differentiate CGI through industry expertise, innovative solutions, delivery excellence, and business outcomes.
Take accountability for portfolio success, balancing client outcomes, member development, revenue growth, and profitability.