Director, Consulting Services

CGI • Fairfax, VA

5d • Hybrid

About The Position

The Director, Consulting Services (DCS) leads a portfolio of consulting engagements, shapes business strategy, and oversees delivery, financial performance, and talent development. The role is responsible for building strong client relationships, supporting business growth, maintaining service quality, and developing high-performing teams. The DCS contributes to organizational success through growth, operational excellence, accountability, and continuous improvement. The position is based in CGI’s Fairfax, Virginia office, with a hybrid working model acceptable.

The DCS provides integrated leadership across strategic relationships and business development; consulting delivery and portfolio governance; financial and operational management; team and professional development; and organizational leadership. The role models CGI’s values, operates in accordance with its Management Foundation, and demonstrates its leadership behaviors: coaching mindset, active listening and communication, complex decision making, emotional intelligence, and agility and innovation.

Requirements

• Bachelor’s degree in business, information technology, management, engineering, or a related discipline, or an equivalent combination of education and professional experience.
• Significant experience in Federal IT consulting.
• Demonstrated experience leading complex consulting engagements, programs, portfolios, or business operations with measurable growth.
• Proven ability to develop trusted relationships with senior executives and other decision-makers.
• Experience identifying, qualifying, shaping, and advancing business opportunities.
• Experience contributing to or leading solution development, capture activities, presentations, and proposals.
• Strong understanding of project, program, portfolio, risk, issue, and quality management.
• Demonstrated financial acumen, including revenue, profitability, forecasting, margin, utilization, resource planning, and contract management.
• Experience managing people and coaching and developing professionals.
• Ability to set objectives, provide constructive feedback, delegate effectively, motivate teams, and manage performance.
• Ability to navigate complex and ambiguous situations while balancing the needs of multiple stakeholders.
• Excellent written, verbal, presentation, negotiation, facilitation, and influencing skills.
• Experience leading work across multiple organizational units, disciplines, or geographic locations.
• Strong organizational, prioritization, and time-management capabilities.
• Demonstrated commitment to continuous improvement, innovation, knowledge sharing, and professional development.

Nice To Haves

• Relevant project, program, service management, change management, Agile, financial management, or consulting certifications, such as PMP, Prosci, or ITIL.
• Active participation in professional associations, industry forums, leadership programs, or communities of practice.
• Ability to build rapport quickly and maintain productive relationships during challenging circumstances.
• Ability to communicate complex information clearly and adapt messages for different audiences.
• Ability to inspire ownership without relying on directive management.
• Ability to make timely, well-reasoned decisions and take appropriately balanced risks.
• Ability to receive feedback constructively, acknowledge mistakes, and adjust behavior when needed.
• Ability to foster an environment where different perspectives are respected and individuals are supported.
• Ability to lead change effectively and help teams remain resilient through uncertainty.
• Ability to generate and implement ideas that improve delivery, operations, workforce capability, or business outcomes.
• Ability to serve as a role model and coach others in management competencies and leadership behaviors.

Responsibilities

• Build and maintain trusted relationships with senior executives, decision-makers, and other key stakeholders.
• Meet with stakeholders to understand strategic priorities, operational challenges, evolving requirements, and expectations.
• Identify, qualify, develop, and advance consulting and service opportunities; maintain accurate opportunity, pipeline, forecast, and pursuit information.
• Develop growth strategies using stakeholder analysis, market awareness, and knowledge of CGI capabilities.
• Lead or contribute to opportunity reviews, solution development, capture planning, presentations, and proposal development, coordinating with consulting, delivery, technical, business engineering, and leadership teams.
• Promote innovation, identify opportunities to improve or expand services, and share marketplace knowledge, stakeholder feedback, lessons learned, and successful approaches across CGI.
• Oversee portfolio performance, delivery commitments, risks, issues, dependencies, and financial health; ensure services meet agreed quality, schedule, scope, and performance expectations.
• Apply CGI management, delivery, business engineering, commercial, and operational frameworks; participate in governance forums, executive and portfolio reviews, and engagement health assessments.
• Serve as an escalation point for delivery, consulting, and technical leaders, ensuring timely corrective action; support decisions and negotiations related to delivery scope and changes.
• Promote continuous improvement, knowledge sharing, cross-team collaboration, innovative solutions, and reusable approaches; participate directly in consulting or engagement activities when appropriate.
• Manage applicable revenue, profitability, margin, utilization, and growth objectives; develop financial forecasts and resource plans.
• Ensure work in progress, invoicing, receivables, and time reporting are managed accurately and promptly; evaluate operational and commercial decisions against short- and long-term objectives.
• Manage staffing levels, assignments, rates, and team composition; balance delivery capacity, workforce capabilities, pipeline demand, and recruitment needs.
• Maintain compliance with organizational policies, contractual requirements, and management frameworks.
• Lead workforce planning, recruiting, onboarding, and integration of professionals aligned with portfolio and growth needs.
• Set performance expectations and objectives; conduct regular one-on-ones, provide constructive feedback, and complete performance and career-planning activities.
• Create and monitor individual development plans and, when needed, performance improvement plans; coach professionals and develop emerging leaders through meaningful delegation and career support.
• Build team capabilities and foster open dialogue, recognition, collaboration, inclusion, and shared accountability.
• Encourage participation in proposals, communities of practice, training, innovation initiatives, and other organizational activities.
• Model CGI’s values and leadership behaviors, lead change with adaptability and resilience, and encourage practical innovation and continuous improvement.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and well-being programs
• Eligible professionals can access CGI Federal benefits from their first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director