Director - Performance Transformation

Guidehouse • Chicago, IL

6d

About The Position

As a Director in Guidehouse’s Healthcare Performance Transformation Practice, Provider Optimization group, this role drives profitable growth by delivering clinical and strategic performance solutions to hospitals and health systems. The Director leads the design, development, and implementation of integrated clinical effectiveness and system operations optimization programs, and manages multi-workstream programs to ensure delivery stays aligned with timelines, scope, and budget.

Working across Guidehouse specialty areas and with clients, the Director delivers measurable outcomes and generates revenue across performance improvement, supply chain, workforce productivity, non-labor productivity, clinical operations, shared services, and revenue management. The position also contributes to nationwide business development and client relationship management, supports the continued development of the performance improvement service line, and delivers high-level consulting services for Guidehouse’s Healthcare Provider Practice.

The role includes providing industry expertise and consulting services, developing practice-wide methodologies, building relationships with key client decision makers, identifying industry issues and developing practice responses, supporting industry alliances, and providing delivery assurance. The Director mentors staff, provides visible leadership within client accounts and the practice, leads consulting projects, and prepares statements of work, project plans, proposals, and executive presentations. The Director also facilitates, advises, and persuades key decision makers and influencers.

Requirements

• Bachelor’s degree.
• 10+ years of experience in clinical operations, performance improvement, labor optimization, physician services, or related areas focused in a provider setting.
• 5+ years delivering programs in a consulting environment, driving complex, multifaceted, multisite application or operational change and improvement programs with annual budgets of $10 million or more and 30+ resources.
• Demonstrated sales success leading consulting-services business development pursuits, with a track record of achieving sales-generation goals of $1.5 million in new and add-on business.
• Flexible, positive, clear interpersonal and communication skills, with the ability to facilitate information exchange across Guidehouse and a provider-based client organization, including hospital executives, physicians, and professional and ancillary staff.
• Ability and willingness to travel as needed.

Nice To Haves

• Master’s degree.
• Health consulting experience.
• Preference for candidates within 50 miles of a Guidehouse office.

Responsibilities

• Deliver industry expertise and management consulting services for client engagements in the Healthcare Practice.
• Lead the design, development, and implementation of integrated clinical effectiveness and system operations optimization programs.
• Manage programs with multiple workstreams, ensuring delivery aligns with timelines, scope, and budget.
• Deliver measurable client outcomes and generate revenue across performance improvement, supply chain, workforce productivity, non-labor productivity, clinical operations, shared services, and revenue management.
• Participate in and help direct nationwide business development and relationship management activities for healthcare clients requiring optimization.
• Develop practice-wide methodologies to apply across account strategies and client plans.
• Establish account management relationships with key client decision makers.
• Identify key industry issues and develop a practice response.
• Assist in developing industry alliances and relationships within vertical markets.
• Provide delivery assurance support for engagements with targeted clients.
• Mentor Guidehouse staff assigned to client accounts.
• Provide visible leadership within client accounts and the practice.
• Lead consulting projects; develop statements of work and project plans; write proposals; and present to client executives.
• Facilitate, advise, and persuade key decision makers and influencers.

Benefits

• Medical, prescription drug, dental, and vision insurance.
• Personal and family sick time and company-paid holidays.
• Position may be eligible for a discretionary variable incentive bonus.
• Parental leave and adoption assistance.
• 401(k) retirement plan.
• Basic life and supplemental life insurance.
• Health Savings Account and dental/vision and dependent-care Flexible Spending Accounts.
• Short-term and long-term disability.
• Student Loan PayDown.
• Tuition reimbursement, personal development, and learning opportunities.
• Skills development and certifications.
• Employee referral program.
• Corporate-sponsored events and community outreach.
• Emergency backup childcare program.
• Mobility stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Director