Senior Director, Transformation

JLL•Chicago, IL

1d•$160,000 - $200,000•Onsite

About The Position

The Senior Director, Transformation (Transformation Lead) is the strategic lead for JLL’s Accelerate 2030 Transformation Program and reports directly to the Chief Transformation Officer. The role develops, deploys, and manages cross-Program processes that support execution against program targets. It acts as a central integrator across initiatives, working with Transformation Office Program Managers, functional and business segment leaders, and initiative owners to shape priorities, prepare decisions, and maintain momentum across the transformation agenda. As a strategic partner to the Chief Transformation Officer, the role turns strategic ambitions into defined efforts, reports on execution progress, and manages special projects and communications. It provides the Global Executive Board with visibility into progress, risks, dependencies, and required decisions so the CTO can steer the Program and ensure initiatives remain aligned with Accelerate 2030 objectives. The position is based on-site in Chicago, Illinois.

Requirements

Bachelor’s degree required.
3–5 years of project management experience, including 2 or more years in transformation or broad strategic Program execution or delivery.
Proven track record delivering high-visibility or strategic projects from planning through execution in complex, matrixed organizational environments and cross-functional teams.
Strong proficiency in project management methodologies, including Agile, Waterfall, and hybrid approaches.
Advanced Microsoft Office capabilities, particularly Project, Excel, and PowerPoint.
Experience with project management software such as Monday.com, Smartsheet, or MS Project.
Basic financial analysis capability, including experience supporting business case development, budget tracking, and value delivery.
Ability to synthesize outputs across multiple teams into clear implications, recommendations, and actions for leadership.
Experience working closely with senior leaders to prepare materials, frame decisions, and support governance and operating cadence.
Ability to manage competing priorities and stakeholder expectations.
Experience managing project timelines, dependencies, and resource constraints.
Risk identification and mitigation planning capabilities.
Results-oriented approach and accountability for project outcomes.
Detail orientation combined with the ability to understand broader strategic context.
Proactive mindset with a bias for action.
Adaptability and flexibility in a fast-paced, changing environment.
Professional integrity and reliability in stakeholder interactions.
Cultural sensitivity in a global organization.
Enterprise familiarity to understand priorities and nuances across business segments.
Clear communication skills, including the ability to simplify complex topics and frame messages for day-to-day and senior-level audiences.
Strategic business acumen to balance enterprise-wide trade-offs, perspectives, and solutions.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

PMP certification or other project management credentials.
Chief of Staff experience.
Experience in professional services, real estate, or related industries.

Responsibilities

Partner with the Chief Transformation Officer to coordinate the transformation agenda, including priorities, governance, and critical decisions.
Design and deploy Program governance and processes for updates, meeting inputs, decision capture, and follow-up actions.
Coordinate Transformation Office activities across business segments, functions, imperatives, and initiatives.
Identify interdependencies across the Program and support actions to mitigate or resolve them.
Work with Program Managers, Finance, and functional stakeholders to monitor initiative progress, business case delivery, and value realization.
Sequence Program-wide activity by maintaining a cross-cutting view of milestones and initiative timelines.
Support prioritization and resource discussions, surface trade-offs, and keep focus on high-value initiatives.
Provide senior stakeholders with visibility into progress, risks, and decisions; escalate critical issues and facilitate removal of roadblocks.
Manage daily Accelerate 2030 Program operations and optimize processes as needed.
Lead Transformation Office support communications, manage meeting cadences, prepare analyses and update materials, and communicate on behalf of the office.
Maintain communication with Program Managers and senior stakeholders, provide a total Program perspective, and support resolution of divergences.
Prepare holistic Program reporting materials, including presentations, status reports, dashboards, enablement materials, working documents, and executive updates.
Lead and facilitate key Program meetings, including stage-gate meetings, and document decisions, actions, and next steps.
Work with Transformation Communications to develop narratives for Global Executive Board meetings, Board meetings, and other key forums.
Coordinate with business segment and functional subject matter experts to provide expertise across the Program.
Support change-management and communications vendor management and external consultant coordination as required.
Document lessons learned and contribute to the Transformation Office knowledge base.
Support continuous improvement of project management processes, tools, ways of working, communications, and execution discipline.
Constructively challenge initiative teams when progress, pace, or quality is off track and help resolve roadblocks.