(USA) Director, Operations
About The Position
The Director, Operations leads the execution of complex projects and programs, aligning them with business objectives through strategic planning, data analysis, and cross-functional collaboration. The role directs operational initiatives to improve efficiency, reduce costs, and support business growth while managing budgets and performance standards. The Director builds partnerships across teams to implement solutions and continuous improvements, and uses analytical insights and operational expertise to support decisions and promote accountability, integrity, and excellence. The team transforms Walmart’s fulfillment capabilities to improve the customer experience through strategic program management and data-driven decision-making. It leads initiatives involving speed, assortment, pricing, and recovery in collaboration with Product, Pricing, Walmart+, Merchandising, Network, Operations, Analytics, and Finance teams. The team identifies challenges, designs tests, and scales solutions, with emphasis on stakeholder engagement, financial oversight, and business operations.
Requirements
- Extensive experience in operations management and leading large-scale, complex projects, including managing timelines, budgets, and performance metrics.
- Strong proficiency in business strategy development and data analysis, with the ability to translate insights into actionable recommendations aligned with organizational goals.
- Demonstrated success leading cross-functional teams and fostering collaboration to improve processes and operational efficiency.
- Expertise developing and implementing solutions to reduce costs and enhance business outcomes.
- Capability in talent development, mentoring, and succession planning to build and sustain high-performing teams.
- Commitment to integrity, ethical leadership, accountability, and continuous improvement.
- Bachelor’s degree in Business Administration, Engineering, Operations, or a related field and 5 years of experience in operations, project management, or a related area; or 7 years of experience in those areas.
- 3 years of supervisory experience.
Nice To Haves
- Experience working on cross-functional teams or projects.
- Master of Business Administration.
- Project Management Professional certification.
Responsibilities
- Oversee complex projects and programs, managing timelines, budgets, and performance standards to support successful implementation.
- Analyze data and business trends and develop actionable recommendations aligned with organizational objectives.
- Lead cross-functional teams in designing and implementing process improvements that enhance efficiency and reduce costs.
- Build and maintain strategic partnerships with stakeholders to support business initiatives and execution.
- Develop and monitor scorecards and tracking mechanisms to measure outcomes and adjust strategies.
- Coach and mentor employees and support talent development and succession planning.
- Promote adherence to company standards for integrity, ethics, and compliance.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Walmart-paid Live Better U education program, including tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Director
