Director of Operations Logistics & Data Analytics
About The Position
As a member of ImpactLife’s Leadership Team, the Director, Operations Logistics & Data Analytics leads a team responsible for efficiency within the Operations Division. The role oversees logistics and scheduling processes for human and capital resources across Donor Outreach and Collections, including fixed donor centers and mobile collection operations, across a four-state operating area. The Director uses cost and operational data to guide resource decisions and maximize collections. The Director analyzes data to develop actionable plans and support projects and process improvement initiatives across Operations. This includes developing predictive analytics to forecast operations, ensuring scorecards focus on relevant metrics and organizational targets, supporting the annual budget process and weekly registration goals, and explaining data outputs to stakeholders. The role works collaboratively with internal stakeholders and external national organizations to improve data use, system collaboration, decision-making, and benchmarking. The position is on-site in Davenport, Iowa (preferred), Earth City, Missouri, Springfield, Illinois, or Urbana, Illinois. ImpactLife seeks a leader who communicates clearly, mentors and inspires teams, fosters collaboration, and remains focused on tactical goals and strategic initiatives. Pre-employment background check and drug screen are required.
Requirements
- Bachelor’s degree required; an equivalent combination of demonstrated work experience and education may be considered.
- At least five years of leadership experience required.
- Supply chain, logistics, and/or operations experience required.
- Demonstrated written and verbal communication skills, including the ability to communicate effectively with individuals and groups from all segments of the public and with employees throughout the organization.
- Ability to use technology tools and connect data points to create understandable, decision-supporting outputs.
- Pre-employment background check and drug screen required.
Nice To Haves
- Master’s degree preferred.
- Blood center experience helpful.
- Working experience in logistics and/or scheduling preferred.
Responsibilities
- Lead and oversee direct and indirect teams responsible for scheduling and logistics within Donor Outreach and Collections.
- Evaluate and improve scheduling of human and capital resources for fixed donor center and mobile collection operations across the four-state operating area.
- Use cost structure and operational information to guide efficient resource use and make recommendations to align resources with demand.
- Analyze staffing metrics and trends and set targets in conjunction with operational leadership.
- Identify process improvement opportunities and apply standard process-improvement techniques to build collaboration around changes.
- Agree on and monitor initiative-related metrics before, during, and after changes to assess outcomes.
- Use a balanced, data-driven approach to recommendations, considering financial results, donor and community satisfaction, safety, and employee engagement.
- Gather and connect data from technology tools to produce user-friendly outputs that support decision-making, and explain those outputs to people in various organizational roles.
- Develop and launch a consistent predictive analytics approach to forecast operations in the coming weeks and months.
- Identify critical data points and ensure functional scorecards use appropriate metrics aligned with organizational targets.
- Collaborate with internal stakeholders to understand data sources and support effective system collaboration and functionality.
- Collaborate with external national organizations to make effective use of their databases for decisions and benchmarking against other blood centers.
- Provide data support for the annual budget process, including setting weekly registration goals and other key assumptions.
- Work with Donor Outreach and Collections leadership to support an efficient and timely process.
- Lead, inspire, mentor, and communicate clearly to support collaboration and achievement of tactical and strategic goals.
Benefits
- Industry-leading pay rates
- On Demand Pay
- Generous paid time off that begins accruing on the first day of employment
- Medical insurance
- Dental insurance
- Vision insurance
- Free life insurance
- 401(k) with employer match
- Health Savings Account
- Flexible Spending Account
- Supplemental insurance, including Critical Illness, Accident, and Hospital Indemnity
- Doctor on Demand
- Employee Referral Bonus Program
- Tobacco Cessation Reimbursement
- Health Club Reimbursements
- Employee Savings Programs for discounts on various goods and services
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What This Job Offers
Job Type
Full-time
Career Level
Director
