Director of Operations Logistics & Data Analytics
About The Position
The Director, Operations Logistics & Data Analytics is a member of ImpactLife’s Leadership Team and leads a team responsible for improving efficiency across the Operations Division. The role oversees logistics, scheduling, and data analytics for Donor Outreach and Collections, with a focus on optimally scheduling human and capital resources across the organization’s four-state operating area to maximize collections. This includes fixed donor center and mobile collection operations. The Director uses operational and financial data to guide resource decisions, analyze staffing trends, set targets with operational leaders, and develop actionable plans. The role leads process-improvement initiatives, establishes and monitors relevant metrics, and promotes balanced, data-driven decisions that consider financial performance, donor and community satisfaction, safety, and employee engagement. The Director develops predictive analytics to forecast upcoming operations, ensures functional scorecards focus on key organizational metrics, and collaborates with internal stakeholders and external national organizations to improve data use, system collaboration, and benchmarking. The role also provides data support for the annual budget process, including setting weekly registration goals, in partnership with Donor Outreach and Collections leadership. The position is based onsite at one of the listed locations: Davenport, Iowa (preferred), Earth City, Missouri; Springfield, Illinois; or Urbana, Illinois. ImpactLife is an independent community nonprofit blood center serving more than 120 hospitals and emergency medical service providers across a four-state region. The organization has more than 800 team members.
Requirements
- At least five years of leadership experience.
- Bachelor’s degree required.
- Experience in supply chain, logistics, and/or operations required.
- Demonstrated written and verbal communication skills, including the ability to communicate effectively with individuals and groups from all segments of the public and with employees across the organization.
- Equivalent combinations of demonstrated work experience and education may be considered.
- Must complete a pre-employment background check and drug screen.
Nice To Haves
- Graduate degree preferred; a master’s degree is specifically preferred.
- Experience in logistics and/or scheduling preferred.
- Blood center experience helpful.
Responsibilities
- Lead direct and indirect teams responsible for scheduling and logistics for Donor Outreach and Collections.
- Optimize the scheduling of human and capital resources across the four-state operating area, including fixed donor center and mobile collection operations, to maximize collections.
- Use knowledge of cost structures to guide efficient use of resources and recommend resource levels that match demand.
- Analyze staffing metrics and trends and establish targets with operational leadership.
- Identify process-improvement opportunities and use standard process-improvement techniques to build collaboration around changes.
- Agree on and monitor initiative metrics before, during, and after process changes to assess outcomes.
- Make recommendations using a balanced, data-driven approach that considers financial performance, donor and community satisfaction, safety, and employee engagement.
- Use technology tools to gather and connect data, create user-friendly outputs that support decisions, and explain findings to people in different organizational roles.
- Develop and launch a consistent predictive-analytics approach to forecast operations in the coming weeks and months.
- Identify critical data points and ensure functional scorecards use appropriate metrics aligned with organizational targets.
- Collaborate with internal stakeholders to understand data sources and support effective system collaboration and functionality.
- Collaborate with external national organizations to make effective use of their databases for organizational decisions and benchmarking against other blood centers.
- Provide data support for the annual budget process, including setting weekly registration goals and other key assumptions, in collaboration with Donor Outreach and Collections leadership.
- Lead, inspire, and mentor team members; communicate clearly and foster collaboration across the team and organization.
Benefits
- Industry-leading pay rates.
- On Demand Pay.
- Generous paid time off that begins accruing on the first day of employment.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Free life insurance.
- 401(k) with employer match.
- Health Savings Account and Flexible Spending Account.
- Supplemental insurance, including Critical Illness, Accident, and Hospital Indemnity coverage.
- Doctor on Demand.
- Employee Referral Bonus Program.
- Tobacco Cessation Reimbursement.
- Health Club Reimbursements.
- Employee Savings Programs offering discounts on various goods and services.
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What This Job Offers
Job Type
Full-time
Career Level
Director
