Director of Data Analytics

Texas Family Care Network•Dallas, TX

19h

About The Position

The Director of Data Analytics leads the strategy, development, and implementation of data analytics and reporting to support child welfare service delivery in Texas. The role leads a team that cleans and synthesizes large, varied datasets; uses specialized databases and computing environments; and applies visualization tools to present data about service needs, performance, outcomes, and organizational impact. The position is expected to demonstrate kind and respectful behavior, purposeful connection, and integrity in a service-oriented manner. The Director develops data strategies, analytical approaches, reporting, business intelligence resources, dashboards, and decision-support tools. This role promotes data quality, interoperability, integrity, and responsible data use while translating complex findings for audiences across the organization and its stakeholders. The position supervises staff, develops team capabilities, represents the organization in data-related governance and vendor discussions, oversees documentation standards, and assists the Senior Director with budget monitoring and capital purchase requests. The role operates within contract, state, and federal regulations, company policies, and regulatory standards. It requires a bachelor’s degree in data analytics, statistics, or a related field; a master’s degree is preferred. Five years of experience in data processing, database querying, and data analytics and three years of supervisory experience are required. Knowledge areas include database management, business intelligence and analytics, data science strategies, data visualization, SQL, software application administration, security access protocols, data warehousing, and ad hoc report writing. The position follows normal business hours, with flexibility to meet department and service needs. Work may take place in community, residence, office, and in-home environments. Frequent travel in and out of Texas may be required, potentially daily and in varied weather conditions. The physical demands include operating a keypad device for 75% of the day and electronic or office equipment for 25% of the day.

Requirements

Bachelor’s degree in data analytics, statistics, or a related field.
Five years of experience with data processing, database querying, and data analytics.
Three years of supervisory experience.
Valid state driver’s license and safe driving record.
Reliable transportation and current auto insurance.
Knowledge of database management, business intelligence and analytics, data science strategies, data visualization tools, SQL, software application administration, web-based UI confirmation, security access protocols, data warehousing, and ad hoc report writing.
Ability to demonstrate collaboration, communication, computer literacy, judgment, creativity, leadership, professionalism, financial stewardship, risk management, planning, organization, and time management.
Ability to translate complex data for diverse technical and non-technical audiences.
Ability to manage and document reporting processes, dashboards, data pipelines, data access, and data quality practices.

Nice To Haves

Master’s degree.
Additional certifications in SWL, data analytics, and database management.
Experience with the Texas child welfare system, including DFPS, a Child Placing Agency, a General Residential Operation/Residential Treatment Center, or a Single Source Continuum Contractor.

Responsibilities

Liaise with operational leaders to ensure business practices support necessary data collection.
Provide strategic and methodological guidance for analytical approaches.
Oversee advanced data mining, analysis, and statistical modeling to identify insights, recommend actions, and improve outcomes.
Ensure large datasets are managed, standardized, synchronized, and subject to quality control.
Research, identify, and develop improvements to data, decision-support tools, and business intelligence products.
Ensure reporting is interoperable, harmonized, and sustainable.
Serve as a subject matter expert on data utilization and interpretation, promoting data-driven decision-making and data competencies.
Promote data quality and integrity and oversee reconciliation between systems.
Maintain quality-improvement goals and address them at regularly scheduled staff meetings.
Oversee the integration and integrity of data systems, including IMPACT, CoBRIS, and TPG.
Set project goals, track progress, and ensure timely delivery of data projects focused on usability, service delivery, and decision-making outcomes.
Develop and implement data strategies that support the mission, performance goals, and child welfare outcomes.
Identify key performance indicators and facilitate outcome definitions.
Lead the data team in researching, developing, implementing, and delivering enterprise reports, business intelligence resources, and dashboards.
Adapt strategies to changing needs and constraints, applying innovative solutions in resource-constrained environments.
Gather formal and informal feedback from user groups about data reporting needs.
Explain technical information to non-technical audiences and translate complex data into actionable insights for frontline staff, executives, funders, and policymakers.
Use visualization and narrative techniques to foster understanding and buy-in.
Update technical skills through continuing education.
Receive supervision and communicate regularly with the supervisor about program matters.
Supervise staff directly or through their supervisors, including personnel actions, hiring, terminations, recruitment, and vacation and sick-day requests.
Ensure program staffing is qualified and supports the continued safety of children served and successful program completion.
Represent the organization and provide input on data-project priorities to the state data access governance council; recommend improvements to software vendors.
Develop team capacity in analytics, systems, and communication, and foster collaboration, innovation, and continuous learning.
Oversee user guides and data-definition documentation so staff share an understanding of how data are collected, defined, and used.
Develop, implement, and maintain documentation standards and protocols for reporting processes, dashboards, and data pipelines, including version control, data lineage, access permissions, and change logs.
Assist the Senior Director in monitoring income and expenditures and establishing capital purchase requests.
Review and approve travel and receipt requests.
Perform duties in accordance with contracts, state and federal regulations, company policy, and regulatory agency standards.
Implement data stewardship practices, including data-quality controls, secure access, and compliance with laws and state child welfare policies.
Promote ethical use of data and stay current on emerging technologies, child welfare policies, and data trends.