Director of Operations Logistics & Data Analytics

ImpactLife•Earth City, MO

1d•$86,470•Onsite

About The Position

As a member of ImpactLife’s Leadership Team, the Director, Operations Logistics & Data Analytics leads a team responsible for operational efficiency across the Operations Division. The role oversees logistics and scheduling processes for human and capital resources across Donor Outreach and Collections, including fixed donor centers and mobile collection operations throughout the four-state operating area. The Director analyzes operational data, develops actionable plans, supports process improvement initiatives, and uses data-driven recommendations to help maximize collections and align resources with demand. The Director develops predictive analytics to forecast upcoming operational needs, ensures scorecards focus on critical metrics aligned with organizational targets, and helps set staffing targets and weekly registration goals for the annual budget process. The position works closely with Donor Outreach and Collections leadership, internal stakeholders, and external national organizations to improve data use, system collaboration, decision-making, and benchmarking. The role also leads, inspires, and mentors teams, fostering clear communication and collaboration while advancing tactical goals and strategic initiatives. The position is on-site, with Davenport, Iowa preferred; other listed locations are Earth City, Missouri; Springfield, Illinois; and Urbana, Illinois. ImpactLife is an independent community nonprofit blood center serving more than 120 hospitals and emergency medical service providers in a four-state region. The organization has more than 800 employees.

Requirements

At least five years of leadership experience.
Bachelor’s degree required.
Supply chain, logistics, and/or operations experience required.
Demonstrated written and verbal communication skills, including communicating effectively with individuals and groups across the public and with employees throughout the organization.
Equivalent combinations of demonstrated work experience and education may be considered.
Completion of a pre-employment background check and drug screen.

Nice To Haves

Graduate degree; a master’s degree is preferred.
Blood center experience is helpful.
Working experience in logistics and/or scheduling is preferred.

Responsibilities

Lead direct and indirect teams responsible for scheduling and logistics for Donor Outreach and Collections.
Identify efficient ways to schedule human and capital resources across the four-state operating area, including fixed donor centers and mobile collection operations, to maximize collections.
Use knowledge of cost structures to guide resource-use decisions and recommend resources that match demand.
Analyze staffing metrics and trends and set targets with operational leadership.
Identify process improvement opportunities and apply standard process improvement techniques to build collaboration around changes.
Establish and monitor agreed-upon metrics before, during, and after process changes to assess outcomes.
Make recommendations using balanced data, including financial, donor and community satisfaction, safety, and employee engagement information.
Gather and connect data using technology tools, produce user-friendly outputs that support decisions, and explain findings to people in different organizational roles.
Develop and launch a consistent predictive analytics approach to forecast upcoming weeks and months of operations.
Identify critical data points and ensure functional scorecards use relevant metrics aligned with organizational targets.
Collaborate with internal stakeholders to understand data sources and support effective system collaboration and functionality.
Collaborate with external national organizations to use their databases for organizational decisions and benchmarking against other blood centers.
Provide data support for the annual budget process, including setting weekly registration goals and other key assumptions, in coordination with Donor Outreach and Collections leadership.
Lead, inspire, and mentor teams and promote communication and collaboration within the team and across the organization.

Benefits

Industry-leading pay rates.
On Demand Pay.
Generous paid time off that begins accruing on the first day of employment.
Medical, dental, and vision insurance plans.
Free life insurance.
401(k) with employer match.
Health Savings Account/Flexible Spending Account.
Supplemental insurance, including Critical Illness, Accident, and Hospital Indemnity.
Doctor on Demand.
Employee Referral Bonus Program.
Tobacco Cessation Reimbursement.
Health Club Reimbursements.
Employee Savings Programs with discounts on various goods and services.