Director of Operations Logistics & Data Analytics
About The Position
The Director, Operations Logistics & Data Analytics is a member of ImpactLife’s Leadership Team and leads a team responsible for improving efficiency across the Operations Division. The role oversees logistics, scheduling, and data analytics for Donor Outreach and Collections, with a focus on optimizing human and capital resources across the organization’s four-state operating area. This includes fixed donor center and mobile collection operations. The Director uses cost, operational, and other organizational data to support decision-making, resource planning, predictive forecasting, process improvement, and the annual budget process. The role develops clear, useful analytics and scorecards, helps establish targets with operational leadership, and ensures metrics are monitored before, during, and after process changes. The Director collaborates with internal stakeholders and external national organizations to understand and use data sources, improve system collaboration, and support benchmarking. The position is on-site at one of the following locations: Davenport, Iowa (preferred); Earth City, Missouri; Springfield, Illinois; or Urbana, Illinois. ImpactLife is an independent community nonprofit blood center serving more than 120 hospitals and emergency medical service providers across a four-state region. The organization has more than 800 employees.
Requirements
- At least five years of leadership experience.
- Bachelor’s degree required.
- Supply chain, logistics, and/or operations experience required.
- Demonstrated written and verbal communication skills, including the ability to communicate effectively with individuals and groups across public segments and with employees throughout the organization.
- Must complete a pre-employment background check and drug screen.
Nice To Haves
- Graduate degree; a master’s degree is preferred.
- Blood center experience.
- Working experience in logistics and/or scheduling.
Responsibilities
- Lead direct and indirect teams responsible for scheduling and logistics within Donor Outreach and Collections.
- Improve scheduling of human and capital resources across the four-state operating area to maximize collections, including fixed donor center and mobile collection operations.
- Use knowledge of cost structures to guide resource decisions and recommend resources that align with demand.
- Analyze staffing metrics and trends and establish targets in partnership with operational leadership.
- Identify process improvement opportunities, apply standard process-improvement techniques, and build collaboration around necessary changes.
- Ensure initiative metrics are agreed upon and monitored before, during, and after changes to assess outcomes.
- Make data-driven recommendations that balance financial considerations, donor and community satisfaction, safety, and employee engagement.
- Gather and connect data using technology tools, create user-friendly outputs that support decision-making, and explain analytical results to people in various organizational roles.
- Develop and launch a consistent approach to predictive analytics for forecasting upcoming weeks and months of operations.
- Identify critical data points and ensure functional scorecards focus on appropriate metrics aligned with organizational targets.
- Collaborate with internal stakeholders to understand data sources and support effective system collaboration and functionality.
- Collaborate with external national organizations to use their databases for organizational decision-making and benchmarking against other blood centers.
- Provide data support for the annual budget process, including setting weekly registration goals and other key assumptions, in collaboration with Donor Outreach and Collections leadership.
Benefits
- Generous paid time off accruing from the first day of employment.
- Medical, dental, and vision insurance plans.
- Free life insurance.
- 401(k) with employer match.
- Health Savings Account and Flexible Spending Account.
- Supplemental insurance, including critical illness, accident, and hospital indemnity coverage.
- Doctor on Demand.
- Employee referral bonus program.
- Tobacco cessation reimbursement.
- Health club reimbursements.
- Employee savings programs offering discounts on goods and services.
- Industry-leading pay rates.
- On Demand Pay.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
