Director of Operations Logistics & Data Analytics
About The Position
The Director, Operations Logistics & Data Analytics is a member of the Leadership Team and leads a team responsible for improving efficiency across ImpactLife’s Operations Division. The role oversees logistics structure and processes to optimize scheduling of human and capital resources across Donor Outreach and Collections, including fixed donor centers and mobile collection operations, throughout a four-state operating area. It also leads data analysis to develop actionable plans and support projects and process-improvement initiatives across Operations. The Director promotes data-driven decision-making, using financial, donor and community satisfaction, safety, and employee-engagement measures to guide recommendations. The role develops predictive analytics to forecast operations, ensures scorecards use relevant metrics aligned with organizational targets, and collaborates with internal stakeholders and external national organizations on data sources, systems, benchmarking, and decision support. The Director also provides data support for the annual budget process, including weekly registration goals and other key assumptions, working closely with Donor Outreach and Collections leadership. ImpactLife is an independent community nonprofit providing lifesaving blood products to more than 120 hospitals and emergency medical service providers in Iowa, Illinois, Missouri, and Wisconsin. The organization has more than 800 team members and is headquartered in Davenport, Iowa.
Requirements
- At least five years of leadership experience.
- Bachelor’s degree.
- Supply Chain, Logistics, and/or Operations experience is required.
- Demonstrated written and verbal communication skills, including communication with individuals and groups across the public and with employees throughout the organization.
- Strong ability to use technology tools, gather and connect data, and communicate data outputs to people in varied roles.
- Pre-employment background check and drug screen are required.
- Equivalent combinations of demonstrated work experience and education may be considered.
Nice To Haves
- Graduate degree; a master’s degree is preferred.
- Working experience in logistics and/or scheduling is preferred.
- Blood center experience is helpful.
Responsibilities
- Lead the direct and indirect team responsible for scheduling and logistics within Donor Outreach and Collections.
- Improve scheduling of human and capital resources across the four-state operating area to maximize collections, covering fixed donor centers and mobile collection operations.
- Use knowledge of cost structures to guide resource decisions and recommend resources that align with demand.
- Analyze staffing metrics and trends and establish targets in conjunction with operational leadership.
- Identify process-improvement opportunities and apply standard process-improvement techniques to build collaboration around changes.
- Agree on and monitor initiative metrics before, during, and after process changes to assess whether outcomes are achieved.
- Make recommendations using balanced data that includes financial, donor and community satisfaction, safety, and employee-engagement measures.
- Gather and connect data points to produce clear, user-friendly outputs that support decision-making, and explain those outputs to people in varied organizational roles.
- Develop and launch a consistent approach to predictive analytics for forecasting operations in the coming weeks and months.
- Identify critical data points and ensure functional scorecards focus on appropriate metrics aligned with organizational targets.
- Collaborate with internal stakeholders to understand data sources and support effective system collaboration and functionality.
- Collaborate with external national organizations to make effective use of their databases for organizational decisions and benchmarking against other blood centers.
- Provide data support for the annual budget process, including setting weekly registration goals and other key assumptions, in collaboration with Donor Outreach and Collections leadership.
- Lead, inspire, and mentor teams through clear communication and collaboration while supporting tactical goals and strategic initiatives.
Benefits
- Industry-leading pay rates
- On Demand Pay
- Generous paid time off that begins accruing on the first day of employment
- Medical, dental, and vision insurance plans
- Free life insurance
- 401(k) with employer match
- Health Savings Account/Flexible Spending Account
- Supplemental insurance, including Critical Illness, Accident, and Hospital Indemnity
- Doctor on Demand
- Employee Referral Bonus Program
- Tobacco Cessation Reimbursement
- Health Club Reimbursements
- Employee Savings Programs for discounts on various goods and services
- Opportunity to make a difference in the community
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What This Job Offers
Job Type
Full-time
Career Level
Director
