Director of Operations Logistics & Data Analytics

Impact Life•Earth City, MO

5d•Onsite

About The Position

As a member of ImpactLife’s Leadership Team, the Director of Operations Logistics & Data Analytics leads a team responsible for improving efficiency within the Operations Division. The role oversees logistics and scheduling of human and capital resources across Donor Outreach and Collections, including fixed donor centers and mobile collection operations, across the four-state operating area. The Director uses cost structure and operational data to guide resource decisions, match resources to demand, support staffing targets, and maximize collections. The Director leads data analysis and process improvement initiatives across Operations. This includes building a consistent predictive analytics approach to forecast operations, ensuring scorecards focus on relevant metrics and organizational targets, and communicating data outputs in a user-friendly way that supports decision-making. The position collaborates with internal stakeholders and external national organizations on data sources, systems, benchmarking, and organizational decisions. It also provides data support for the annual budget process, including weekly registration goals and other key assumptions. The role is based on-site at one of these locations: Davenport, Iowa (preferred); Earth City, Missouri; Springfield, Illinois; or Urbana, Illinois. The Director is expected to lead, inspire, and mentor teams through clear communication and collaboration, while advancing tactical goals and strategic initiatives. A pre-employment background check and drug screen are required.

Requirements

Bachelor’s degree required; an equivalent combination of demonstrated work experience and education may be considered.
At least five years of leadership experience required.
Experience in Supply Chain, Logistics, and/or Operations required.
Demonstrated written and verbal communication skills, including the ability to communicate effectively with individuals and groups from all segments of the public and with employees across the organization.
Ability to use technology tools to gather, connect, analyze, and explain data.

Nice To Haves

Master’s degree preferred.
Blood center experience is helpful.
Working experience in logistics and/or scheduling preferred.

Responsibilities

Oversee direct and indirect team members responsible for scheduling and logistics within Donor Outreach and Collections.
Improve scheduling of human and capital resources across the four-state operating area to maximize collections, including fixed donor center and mobile collection operations.
Use knowledge of cost structure to guide resource-use decisions and recommend resources that match operational demand.
Analyze staffing metrics and trends and set targets in conjunction with operational leadership.
Identify process improvement opportunities and use standard process-improvement techniques to build collaboration around necessary changes.
Agree on and monitor initiative-related metrics before, during, and after changes to assess outcomes.
Make data-driven recommendations that balance financial, donor and community satisfaction, safety, and employee engagement considerations.
Gather and connect data points using technology tools to produce user-friendly analyses that support decisions, and explain data outputs to people in different organizational roles.
Develop and launch a consistent predictive analytics approach to forecast operations in the coming weeks and months.
Identify critical data points and ensure functional scorecards use appropriate metrics aligned with organizational targets.
Collaborate with internal stakeholders to understand data sources and support effective system collaboration and functionality.
Work with external national organizations to make effective use of their databases for organizational decisions and benchmarking against other blood centers.
Provide data support for the annual budget process, including setting weekly registration goals and other key assumptions.
Work with Donor Outreach and Collections leadership to ensure an efficient and timely budget-data process.
Lead, inspire, and mentor teams through clear communication and collaboration across the organization.

Benefits

Industry-leading pay rates
On Demand Pay
Generous paid time off that begins accruing on the first day of employment
Medical insurance
Dental insurance
Vision insurance
Free life insurance
401(k) with employer match
Health Savings Account
Flexible Spending Account
Supplemental insurance, including Critical Illness, Accident, and Hospital Indemnity
Doctor on Demand
Employee Referral Bonus Program
Tobacco Cessation Reimbursement
Health Club Reimbursements
Employee Savings Programs for discounts on various goods and services