Director of Operations Logistics & Data Analytics

Impact Life • Urbana, IL

5d • Onsite

About The Position

As a member of ImpactLife’s Leadership Team, the Director of Operations Logistics & Data Analytics leads a team responsible for supporting efficiency across the Operations Division. The role oversees logistics and scheduling of human and capital resources across Donor Outreach and Collections, including fixed donor center and mobile collection operations throughout the four-state operating area. It also analyzes data to develop actionable plans and support projects and process-improvement initiatives.

The Director applies a strong understanding of cost structures and a data-driven approach to recommend resource allocation, improve scheduling, set staffing targets, and guide operational decisions. The role develops and launches predictive analytics to forecast operations, ensures scorecards focus on appropriate metrics aligned with organizational targets, and supports the annual budget process by establishing weekly registration goals and other key assumptions. The Director works with internal stakeholders to understand data sources and improve systems collaboration, and with external national organizations to use available data for decision-making and benchmarking against other blood centers.

The position is located on-site in Davenport, Iowa (preferred), Earth City, Missouri, Springfield, Illinois, or Urbana, Illinois. A bachelor’s degree is required; a master’s degree is preferred. Five years of leadership experience are required. Experience in supply chain, logistics, and/or operations is required; blood center experience is helpful. Working experience in logistics and/or scheduling is preferred. An equivalent combination of demonstrated work experience and education may be considered.

Requirements

• Bachelor’s degree required; an equivalent combination of demonstrated work experience and education may be considered.
• At least five years of leadership experience required.
• Supply chain, logistics, and/or operations experience required.
• Demonstrated written and verbal communication skills, including the ability to communicate effectively with individuals and groups from all segments of the public and with employees throughout the organization.
• Ability to use technology tools, gather and connect data, create user-friendly outputs, and explain data findings to people in various roles.
• Pre-employment background check and drug screen required.

Nice To Haves

• Master’s degree preferred.
• Blood center experience helpful.
• Working experience in logistics and/or scheduling preferred.

Responsibilities

• Lead direct and indirect teams responsible for scheduling and logistics within Donor Outreach and Collections.
• Improve scheduling of human and capital resources across the four-state operating area, including fixed donor center and mobile collection operations, to maximize collections.
• Use cost-structure knowledge to guide efficient use of existing resources and recommend resources that match demand.
• Analyze staffing metrics and trends and establish targets with operational leadership.
• Identify process-improvement opportunities and apply standard process-improvement techniques to build collaboration around required changes.
• Define and monitor initiative metrics before, during, and after changes to assess intended outcomes.
• Make recommendations based on financial, donor and community satisfaction, safety, and employee-engagement data.
• Gather and connect data using technology tools, produce user-friendly outputs, and explain findings to people in different organizational roles.
• Develop and launch a consistent predictive analytics approach to forecast upcoming weeks and months of operations.
• Identify critical data points and ensure function scorecards use appropriate metrics aligned with organizational targets.
• Collaborate with internal stakeholders to understand data sources and support effective system collaboration and functionality.
• Collaborate with external national organizations to use their database information for organizational decisions and benchmarking against other blood centers.
• Provide data support for the annual budget process, including setting weekly registration goals and other key assumptions.
• Work with Donor Outreach and Collections leadership to support an efficient and timely budget process.
• Lead, inspire, and mentor teams through clear communication and collaboration, while supporting tactical goals and strategic initiatives.

Benefits

• Industry-leading pay rates
• On Demand Pay
• Generous paid time off accruing from the first day of employment
• Medical insurance
• Dental insurance
• Vision insurance
• Free life insurance
• 401(k) with employer match
• Health Savings Account
• Flexible Spending Account
• Supplemental insurance, including Critical Illness, Accident, and Hospital Indemnity
• Doctor on Demand
• Employee Referral Bonus Program
• Tobacco Cessation Reimbursement
• Health Club Reimbursements
• Employee Savings Programs for discounts on various goods and services

What This Job Offers

• Job Type: Full-time
• Career Level: Director