Director of Workday System Performance

Impact Advisors

5d

About The Position

The Director of Workday System Performance is the strategic leader and primary owner of Impact Advisors’ Workday platform. The role oversees administration, governance, optimization, security, and long-term platform evolution across Human Capital Management (HCM), Financials, Professional Services Automation (PSA), Reporting, Integrations, and Security. The Director partners with HR, Finance, Talent Acquisition, Payroll, IT, and executive leadership to ensure the platform delivers business value, operational efficiency, data integrity, and a strong user experience.

This position combines hands-on Workday expertise with strategic leadership. The Director identifies opportunities to optimize existing functionality, expand platform capabilities, and develop a scalable roadmap that supports organizational growth. The role also leads production support, release management, security and compliance practices, reporting and analytics, integrations, stakeholder consultation, and cross-functional process transformation.

Impact Advisors is a healthcare management consulting firm providing advisory, implementation, and optimization services. The company describes its culture as caring, fun, honest, and autonomous, with a shared mission to create a “Positive Impact.” It embraces diversity and inclusion and aims to create an environment where employees feel valued and empowered.

Requirements

• At least 5 years of Workday administration, configuration, and support experience in a production environment.
• Hands-on experience with Workday Professional Services Automation (PSA).
• Experience supporting Workday HCM, Financials, Reporting, Security, and Integrations.
• Advanced knowledge of Workday Security, including security groups, domain security policies, business process security, and governance controls.
• Advanced reporting expertise, including calculated fields, dashboards, composite reports, and analytics.
• Experience leading Workday releases, testing, system enhancements, and change management initiatives.
• Strong understanding of Workday architecture, business processes, and data structures.
• Ability to consult with business leaders and translate strategic objectives into technology solutions.
• Strong analytical, problem-solving, project management, and communication skills.
• Bachelor’s degree in Information Systems, Human Resources, Business Administration, Finance, or a related field, or an equivalent combination of education and experience.

Nice To Haves

• Experience within a professional services organization.
• Experience implementing new Workday modules or major Workday enhancements.

Responsibilities

• Serve as the strategic owner and subject matter expert for the Workday platform, driving continuous improvement and long-term optimization.
• Develop and maintain a multi-year Workday roadmap aligned with organizational objectives and evolving business needs.
• Evaluate Workday functionality, features, and modules and recommend adoption and implementation approaches.
• Establish and maintain governance practices, change management processes, security controls, and system standards.
• Own day-to-day administration, maintenance, and optimization of the Workday production environment.
• Ensure reliability, performance, scalability, and data integrity across supported modules.
• Lead Workday release management, including impact assessments, testing strategies, change communications, and deployment planning.
• Troubleshoot complex system issues and drive timely resolution of production incidents.
• Maintain system configurations, business processes, workflows, and documentation.
• Support and enhance PSA functionality, including project setup, resource forecasting, utilization tracking, project costing, financial performance, and reporting.
• Recommend and implement PSA process improvements that improve operational visibility, workforce planning, and project profitability.
• Design, maintain, and optimize Workday security architecture, including security groups, domain security policies, role-based access, and business process security.
• Partner with Information Security, Compliance, HR, and Finance leaders on segregation of duties and risk management practices.
• Lead security assessments and implement security enhancements and best practices.
• Develop and maintain advanced Workday reports, dashboards, scorecards, and analytics solutions.
• Partner with business leaders to define reporting requirements and establish reporting governance standards.
• Oversee Workday integrations with internal systems and third-party applications.
• Design, configure, troubleshoot, and optimize integrations using EIB, Core Connectors, Studio, APIs, and other integration technologies.
• Collaborate with IT and external vendors to ensure integration reliability, performance, and scalability.
• Drive automation opportunities that improve business processes and reduce manual effort.
• Build trusted partnerships across HR, Finance, Talent Acquisition, Operations, and IT.
• Translate business requirements into scalable Workday solutions and process improvements.
• Provide consultation, training, and guidance to stakeholders on Workday capabilities and best practices.
• Lead cross-functional projects that support process transformation and organizational growth.

Benefits

• The role may be eligible for an annual performance bonus if salaried.
• Additional benefits and perks may be available depending on the position and employment terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Director