Director of Volunteer Services

Humanity HR Consulting•San Diego, CA

19d•$105,000 - $150,000

About The Position

Just in Time for Foster Youth (JIT) is seeking a Director of Volunteer Services to build the relationships, systems, and culture that support its volunteer community. This strategic, hands-on leadership role will grow volunteer engagement across digital and physical platforms, embed the JIT Mental Model across the organization, and bring the Coach Approach into the way staff and volunteers support and engage people. The Director will work closely with JIT's Co-CEOs and Executive Team, lead through empowerment, and serve as a trusted thought partner to staff while helping solve problems alongside the team. The Director will own the strategy, systems, and relationships behind JIT's volunteer community, developing a strong volunteer pipeline and creating meaningful connections between volunteers and young people. The role leads and develops the Volunteer Services team; builds organization-wide volunteer strategy; sets standards for volunteer roles; and partners with Youth Services and frontline teams to prepare, match, and support volunteers. It also develops community partnerships, training and resources, volunteer wellbeing supports, and systems for recruitment, communication, engagement, and retention. The Director will use data and feedback to improve the volunteer experience, manage the Volunteer Services budget, explore volunteer-driven fundraising and donor engagement with Development, and represent Volunteer Services within JIT and throughout the San Diego community. The position is full-time, exempt, and located in San Diego, California. The listed salary range is $105,000–$150,000.

Requirements

At least 5 years of progressive experience in volunteer engagement, community outreach, business development, or a related field, including at least 3 years in management or strategic leadership.
A track record of personally cultivating, training, supporting, and stewarding a large network of volunteers and community partners.
Experience designing and managing the full volunteer engagement cycle, from recruitment and onboarding through engagement, recognition, and retention.
Strong experience leading teams, setting priorities, establishing accountability, and developing people without micromanaging.
Experience creating and delivering training for adult audiences, with strong public speaking and facilitation skills.
Experience using data, feedback, and evaluation to make decisions and improve programs.
Strong CRM experience.
Comfort working across digital platforms, including Microsoft 365, Zoom, Google Workspace, and online community tools.
Interpersonal and communication skills to represent JIT with volunteers, youth, staff, community partners, and other external stakeholders.
Commitment to creating meaningful, dignified opportunities for young people leaving foster care to thrive.

Nice To Haves

Salesforce experience.
Experience with fundraising, donor relations, or nonprofit development.
Familiarity with the San Diego nonprofit, civic, and philanthropic landscape.
Experience in child welfare, youth development, or a related mission-driven environment.

Responsibilities

Lead and develop the Volunteer Services team, set clear goals, and use data and continuous improvement to strengthen performance and impact.
Build a comprehensive volunteer engagement strategy to attract, activate, support, and retain volunteers throughout their journey with JIT.
Partner with executive leadership to shape organization-wide volunteer strategy and make volunteer engagement central to JIT's growth and impact.
Establish clear standards, expectations, and practices for volunteer roles across JIT programs.
Work with Youth Services and frontline teams to ensure volunteers are thoughtfully matched, prepared, and supported in their engagement with young people.
Build and strengthen partnerships with corporations, community organizations, civic groups, and other San Diego institutions to expand JIT's volunteer pipeline and reach.
Create training, tools, and resources that apply JIT's Mental Model and Coach Approach to staff and volunteer interactions.
Develop volunteer wellbeing strategies, including resources and responsive support for volunteers handling complex or challenging participant situations.
Use Salesforce and other digital platforms to strengthen volunteer recruitment, training, communication, engagement, and retention.
Establish metrics and feedback systems to evaluate performance, identify opportunities, and continuously improve the volunteer experience.
Design strategies to recognize, celebrate, and steward volunteers.
Collaborate with Development to explore volunteer-driven fundraising and donor engagement opportunities.
Manage the Volunteer Services budget and recommend resources to support team capacity and organizational growth.
Represent Volunteer Services within JIT and in the broader community as a trusted voice, partner, and advocate.