DIRECTOR VOLUNTEER SERVICES & COMMUNITY OUTREACH

Riverside Healthcare•Kankakee, IL

15h

About The Position

The Director of Volunteer Services/Community Outreach connects community members of all ages to volunteer opportunities at Riverside and helps Riverside employees find meaningful ways to participate in the community. The role leads community volunteer programs, including the Animal Ambassadors training program, and provides leadership to the Market Place gift shop. It expands volunteer involvement across the healthcare system, builds relationships with community stakeholders, and develops community engagement programs and partnerships. The Director supports a high-quality experience for guests by improving communication, such as signage and maps, and by creating ways to communicate with and receive feedback from the community. The role maintains the Volunteer database, represents Riverside at community events, applies volunteerism best practices, and works with Human Resources and Organizational Development & Learning to develop volunteers as a potential local talent pipeline. It also supports the Summer Internship program with Kankakee Area Career Center, coordinates volunteer and intern opportunities with clinical and non-clinical staff, and oversees patient satisfaction and daily surgical scheduling support for Central Waiting staff and volunteers.

Requirements

At least three years of experience in a related position in a professional setting.
A demonstrated record of goal achievement.
Strong interpersonal, written, and verbal communication skills.
High initiative and excellent independent follow-through.
Ability to interact effectively and professionally with people at all levels of the community and organization.
Self-motivated, organized, and goal-oriented team player capable of managing multiple projects and consistently meeting deadlines.
Experience using Microsoft Office software.
Bachelor's degree required.
Actively pursuing a Master's degree.

Responsibilities

Organize, motivate, train, and lead community volunteers, including coordinating the volunteer Animal Ambassadors training program and services.
Provide collaborative, engaging leadership that attracts and motivates others.
Lead the growth and financial viability of the Market Place gift shop.
Expand volunteer involvement beyond the hospital campus throughout the healthcare system.
Identify, initiate, and deepen relationships with community stakeholders.
Implement best practices to provide a high level of customer service to guests, including communication improvements such as signage and maps.
Develop ways to communicate with the community and receive feedback about Riverside.
Maintain a useful and accurate Volunteer database.
Attend community events on behalf of Riverside to hear community concerns, share information about community engagement, and advocate for participation.
Schedule, implement, and suggest programs, partnerships, and other community engagement initiatives.
Apply volunteerism best practices to address legal requirements, maintain healthy relationships, and support program growth.
Partner with Human Resources and Organizational Development & Learning to establish volunteers as a pipeline for local talent.
Administer and support the Summer Internship program with Kankakee Area Career Center.
Collaborate with clinical and non-clinical staff on volunteer and intern opportunities.
Oversee patient satisfaction and the daily surgical schedule for Central Waiting staff and volunteers so they can meet patient and family needs.