Director of Volunteer Resources

Holden Forests & Gardens•Cleveland, OH

10d•Onsite

About The Position

Holden Forests & Gardens is seeking a strategic, people-centered leader to build and champion its volunteer community. The Director sets the vision and strategy for recruiting, training, recognizing, and inspiring hundreds of volunteers, while equipping staff throughout the organization to engage volunteers effectively. The position combines strategic planning, metrics, budgets, and program development with direct interaction with volunteers, including at signature events. The Director oversees the Volunteer Resources department budget and volunteer engagement programs, including recruitment and marketing, orientation and training, communications, and recognition. The role develops volunteer policies and practices, strengthens staff and volunteer leadership capacity, builds relationships with internal and community stakeholders, and promotes a welcoming, inclusive, and safe volunteer culture. This is a full-time position reporting to the Vice President of People & Culture and directly supervising the Manager of Volunteer Resources. The primary office is at Cleveland Botanical Garden in Cleveland, Ohio, with regular travel to The Holden Arboretum in Kirtland, Ohio. The work includes some outdoor activity at both campuses and events, as well as occasional evening and weekend work.

Requirements

Bachelor's degree.
At least three years of progressive experience in volunteer management or a similar field.
At least three years in a leadership or supervisory role.
Experience supervising, coaching, and developing staff and/or volunteers.
Experience developing and managing a budget.
Experience managing projects with multiple stakeholders.
Experience with a volunteer management system or database software in lieu of one.
Excellent written and verbal communication skills.
Ability to work some evenings and weekends as needed.

Nice To Haves

Event planning experience.
Experience designing and facilitating group training and discussion.
Grant and proposal writing experience.
Skills in data analysis, program evaluation, and reporting.
Working knowledge of video, photo, design, and marketing automation tools.
Strategic thinking.
Energetic and enthusiastic advocacy for volunteerism, with the ability to inspire and motivate others.
Warm, empathetic relationship-building and coaching skills; ability to develop people and build strong teams.
Creative, collaborative problem-solving and the ability to work across departments.

Responsibilities

Set the vision, goals, and priorities for Volunteer Resources in support of the organization's mission.
Develop and track key performance indicators and outcome-based assessments using data, stakeholder feedback, and surveys; evaluate impact and share results with leadership.
Guide the selection and use of technology and learning tools, including the Volgistics volunteer management system.
Research and introduce best practices and emerging trends in volunteer engagement and management.
Oversee the department budget and explore grants and other funding opportunities.
Work with the Volunteer Resources Manager to shape volunteer recruitment and marketing, orientation and training, and appreciation and recognition initiatives.
Oversee volunteer communications strategy and its implementation.
Promote an inclusive volunteer culture and create ways for people of different backgrounds and abilities to contribute.
Represent the department at volunteer events and recognition occasions to welcome, inspire, and thank volunteers.
Build volunteer capacity by aligning volunteers with high-capacity leadership opportunities.
Equip staff who supervise volunteers and develop the lead volunteer program to engage, motivate, and retain volunteers.
Build relationships with executive leadership, department leaders, community partners, and other stakeholders; serve as an ambassador for volunteerism.
Set volunteer policies, standards, and procedures for screening, safety, and compliance; ensure volunteers receive safety training before participating in activities.
Model safe practices and encourage open discussion of safety concerns.
Supervise, coach, and develop the Manager of Volunteer Resources.

Benefits

Medical, dental, and vision benefits.
Paid time off.
Eight paid holidays and three floating holidays per year.
403(b) plan.
Employer-sponsored life insurance, long-term disability, and short-term disability.
Work in a beautiful environment within Greater Cleveland.
Discounts in stores and cafes.
Free parking at both campuses while they are open.
Free admission to many Northeast Ohio museums.
Free Employee Assistance Program.